Jules H.
Better U has business practices that…
Better U has business practices that are not in alignment with the health of their clients. WARNING: PREPARE FOR NO CUSTOMER SERVICE. 1. We paid $600. Made a Zoom appointment. The Host never showed, never sent a text (they have our number), and never answered the phone. 2. BETTER U STOOD UP a potential client who NEEDS SUPPORT. And aggravated the client's situation. They do not care as they say they do. NOTE: After speaking with a representative of BetterU, apparently the Zoom meeting was "not necessary" as it was for a sales closing. They did NOT inform the client. Also they claim to have reached out multiple times, but our phone records do not back that claim up. 3. Their phone recording states "send us a message, text or call us AND no one will answer it for TWO DAYS". 48 hours. Say WHAT? For a so called we care about your health and mental health provider? 3. There is no Google Listing. All the good reviews may be paid for on TrustPilot. 4. The MD on file does not have a listing on LinkedIn Social Media (red flag) as most providers do, and are available on some medical research platform. 5. They did not respond to a text as stated, as the automated system is not ideal. Advise a virtual assistant for directing calls for support.
Response from Better UFeb 11, 2024
Hello Jules, Upon reviewing your feedback, we have attempted to locate your records in our system but, unfortunately, have been unable to find any information that matches your details. We take this very seriously and want to get to the bottom of this. Please call/text/email or use the link below schedule a meeting so we can give you the support that you deserve. https://api.leadconnectorhq.com/widget/bookings/support-kj




