BetterTan SwimReviews of bettertanswim.com

Choose the size carefully Flawless crinkle Formentera top & Isola bottom set Formentera Top: I got xsmall-large top because I normally wear size large so I thought xs-large would fit but apparently it was a bit smaller than I expected. When I put it on, the twist top front was barely covering my chest area so I have to switch to the back of the top to cover. If your a sized 38B highly recommended size up XL-XXXL Isola Bottom: it surprisingly fit perfectly for a XL-XXL Even though I’m a regular large but the review says sized up so I did and the bottom fits perfectly. Tan though Antigua Bottom: I would’ve thought this bottom would fit since my usual size is Large but sadly it’s way too tight and squeeze my blood circulation. The material and elastic aren’t comfortablez Again highly recommended sized up if you have curvy body

I ordered two items. The one piece is see through, you can easily see my nipples. I also bought a two piece and my breasts are basically pouring out of the top- even though I ordered the correct size (based on my bra size and their size chart). I emailed them the day I received my order in an attempt to make an exchange. It’s been almost a week and I haven’t heard back at all. Over $200 down the drain for two useless swimsuits. I wish zero stars were an option! Buyer beware!

The suit is fine. Customer service wasn’t ideal. They refused to change the shipping address only 5 minutes after placing the order.

I would not recommend ordering from BetterTan based on my experience. I placed an order and requested cancellation within 3 hours, well before the order shipped. Customer service initially responded and confirmed that cancellations were allowed within the first 24 hours, but after several follow-up emails I never received confirmation that my order had actually been canceled. Eventually, they stopped responding altogether. Because BetterTan would not resolve the issue or communicate with me, I had to escalate the matter to my credit card issuer. After reviewing the documentation, my card issuer resolved the dispute in my favor. The lack of transparency, poor communication, and difficulty obtaining a simple cancellation have left me with little confidence in this company. I would recommend purchasing from a retailer with more reliable customer service and clearer policies.

Suits are not as pictured. Thinner straps before even putting on. Customer care is slow and terrible. They have to “approve” return. Which they just don’t. Unbelievable. Definitely not worth the risk.

I wasn’t sure what the quality would be like when I purchased it but wanted to take a chance for my honeymoon. I was very surprised at the high quality of the swimsuit when I tried it on. It is just as described and love how quickly it dries.

Its been over 2 weeks, no tracking updates other than they created the label, still haven't received anything other than the run around from customer service and an email to review them for a free bikini. Have seen a few other complaints through the BBB since ordering as well. Ordered for our honeymoon and now won't have it in time, and these are expensive.

I like the seemingly cute modern swimsuits that offer quick dry technology. I have yet to try it as it’s still not delivered ( two weeks waiting). Will update after received or returned. I tried rejecting delivery but was told by the company I wouldn’t receive a refund without “authorization to return” which undoubtedly charges money to even be able to return it. And who knows if they give you your money. I may have to start a payment dispute! August 6- I emailed multiple times about deep customer dissatisfaction and the returns process still no reply despite this response from the bettertan swim company that is posted below my experience- why tell me you’re going to make the return process easy and when I reach out I get silence but your respond here? Where’s my refund?