BetterMed Urgent CareReviews of bettermedcare.com

Excellent prompt care

Excellent service

From the front desk staff to the healthcare providers... everyone was very professional and thorough. Service was fast with little to no wait. Overall great experience!

First all the employees I did get to deal with were very kind. However, the reason it was poor was I was never seen. I originally set an appointment for a mobile visit. I was immediately called, and told that with a head wound I would likely be seen in the office. I told the party on the phone I would need to be somewhere for my son by 4, so she set my appointment at 2:15. I got there and checked in around 2:12. I was taken back to the room at 2:45. I stayed in there until 3:20 over an hour after my appointment, and still never saw anyone. I left, at 3:20 since I needed to get across town for my son. I was told as I left that my copay would be refunded.

When a patient needs a negative COVID test in order to travel, suggest explaining/ defining your expectations of providing test results. Your voice mailbox system was always full and simply cut off each call. When I was finally able to speak with a real person, was informed that you legally had up to 4 days to provide test results. This doesn't match well with airline requirements to have results prior to boarding, nor international requirements to have results within 3 days of arrival in country. Your office made me feel like my results were not important to you, only to me. Lack of results could have cost me lots of money in travel change fees.

Bettermed at N Parham location has been wonderful my first two visits. Kind and helpful nurses and doctors that made things swift and easy!

The entire staff was great and even remembered us since we were there twice in one week!

The receptionist told a woman in the waiting room that she wasn’t sure if they offered the type of test she needed. I was rudely told to wait in my car because of my symptoms which would have been fine except for the way it was addressed. I finally get the call to come in and the I waited 10 minutes in a room (during COVID)- there were no other patients in the building other than the woman needing a glucose test for her pregnancy, something the receptionist wasn’t even sure they could do. I walked out without seeing a doctor. Went to Patient First. Would recommend Patient First 100x more than Better Med.