BetterMed Urgent CareBetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,547 approved reviews, newest moderated first
Patient Pat T.
The attendants outside were not changing gloves between patient's and were "half heartedly" wiping the ones they had on with disenfectant towelettes. Also when signing in I had to give a credit card number for some hidden fees that might come up. (After producing my insurance card.) In which seems a little unethical to me.
Marsha K.
Very professional.
Response from BetterMed Urgent CareJun 29, 2020
We appreciate you sharing your experience with us, Marsha!
Patient
All was ok. No was a little confused on where to park so I followed the arrows and when I parked a fully covered man came out and rudely told me not to park there and to go back around .. And as hr walked away I heard his snide comment that I can't read a damn sign. I was appauld at his behavior. It was my first time there and I just did what the signes said to do ..and he was rude !! Not very professional
Response from BetterMed Urgent CareJun 18, 2020
We are so sorry to hear about your experience and will pass this along to our management team. If you would like to discuss further, please email us at [email protected]. Thank you for taking the time to leave feedback.
TH
The staff in your Colonial Heights/Prince George VA location has been great! I've used this location several times and have had good outcomes.
Response from BetterMed Urgent CareJun 29, 2020
Glad to hear it! We appreciate you taking the time to share your experience and recommend us.
Patient
Very professional and compassionate care. Thank you.
Response from BetterMed Urgent CareJun 29, 2020
Glad we could be there for you! Thank you for taking the time to leave us a nice review.
Patient
Very insensitive staff. One nurse in particular criticized me for shouting out when she pressed her hand on my severe injury and told me to "chill out." It was an odd experience in other ways as well.
Response from BetterMed Urgent CareJun 30, 2020
We are sorry that you had a poor experience with us. We always strive to deliver compassionate care and are sorry that we fell short. We take this feedback very seriously and will be sharing your comments to our management team. If you would like to discuss further, please email us at [email protected]. Hope you're feeling better.
Patient
My visit was great considering I felt so bad. Everyone was great and very friendly. It was all very clean and organized.
Response from BetterMed Urgent CareJun 29, 2020
Thanks for taking the time to share your experience! Hope you're feeling better.
Greg
Very fast, organized, and professional
Response from BetterMed Urgent CareJun 29, 2020
We appreciate you sharing your experience with us!