BetterMed Urgent Care Reviews | Read Customer Reviews of bettermedcare.com

BetterMed Urgent Care Reviews | Read Customer Reviews of bettermedcare.com

BetterMed Urgent Care reviews

4,547 approved reviews, newest moderated first

Patient
Jun 4, 2020
I just like bettermed better than…
I just like bettermed better than patient first. They’re very polite and friendly.
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Patient
Jun 4, 2020
Both me and my wife had COVID tests…
Both me and my wife had COVID tests done in early April... you billed insurance with wildly different amounts and charged our credit cards for co-pays even though according to our insurance COVID testing was supposed to be covered at no cost. Talked to insurance company and they claimed BetterMed used the wrong codes but were unable to get a live person on the phone to fix it and left a message... nothing happen. I followed up a few days later again no live person but left a message. The next day I received a call back and the person seemed particularly annoyed by me pointing out they used the wrong codes and asking why they billed insurance for me at 4X what they billed for my wife... they got frustrated and said they would take care of it and... nothing happened. I am now going to dispute the charges with the credit card company as I seem to have exhausted my options of dealing with the company itself.
Response from BetterMed Urgent CareSep 4, 2020
Hi There, I am sorry that you had this frustrating experience with us. If you still have any questions, concerns or need billing addressed, please reach out to Tina Lester, Director of Billing, at [email protected] or call (804) 377-9111. Thank you for taking the time to leave us feedback. We will share it with management.
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Patient
Jun 4, 2020
Receptionist was rude and results took…
Receptionist was rude and results took much longer to receive than I was told.
Response from BetterMed Urgent CareJun 30, 2020
I am sorry that you did not have a positive experience with us and that results took longer than expected, we will share this feedback with the site manager so we can continue to improve. We had some delays with our lab partner and apologize for the longer wait for results. We hope you are feeling better.
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CMcgee
Jun 4, 2020
The staff and customer service was…
The staff and customer service was awesome! Very friendly and clean.
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Patient
Jun 4, 2020
Excellent service
Excellent service
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Alexa C.
Jun 4, 2020
The test had a false negative due to…
The test had a false negative due to them inserting it and not leaving it in, or doing both nostrils. Scheduling I was signing up for was a Friday when I filled out paperwork and submitted I got one for like Tuesday.
Response from BetterMed Urgent CareJun 30, 2020
Hi Alexa, Thanks for your comments. We would like to know more about your experience if you wouldn’t mind contacting us at [email protected]. We take feedback like this very seriously and appreciate your time.
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Richard H.
Jun 4, 2020
Not very happy
The care giver seemed angry I came in the second time for help.
Response from BetterMed Urgent CareJun 30, 2020
Hi Richard, Thank you for taking time to leave us feedback. We strive to deliver compassionate care to all of our patients. We are sorry that you did not feel this during your visit. We will share your feedback with the site manager. Thank you again.
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Conor
Jun 4, 2020
Under difficult and stressful times
Under difficult and stressful times, the Better Med staff did a great job. They broke down the services to be provided into distinct and specific steps and then executed them in a timely and good order. I am happy with the process and with the results from that day.
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