BetterMed Urgent Care Reviews | Read Customer Reviews of bettermedcare.com

BetterMed Urgent Care Reviews | Read Customer Reviews of bettermedcare.com

BetterMed Urgent Care reviews

4,547 approved reviews, newest moderated first

Dave L.
Jul 19, 2020
COVID test performed quickly and safely…
COVID test performed quickly and safely and results received within 2 days on the fourth of July. Very pleased with process.
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Patient
Jul 19, 2020
Worstmed not bettermed
The PA that saw me was either overworked or didn’t care, either way I’m never coming back to bettermed. I had a bad kitchen accident cut. I tried to ask if it looked like it might be getting infected, and the response was “that’s why we are giving you antibiotics” so after asking different ways without a direct answer of yes or no about if my cut is as infected or starting to I gave up. There was no (yes, no, or unsure this is just in case) I also suffer from uc and nsaids give me flair ups. I tried to ask if there was one better than the other (I explained to the nurse how they affect me) I was as cut off and told that she will not give me narcotics. I don’t like prescription pain medicine and I don’t know the laws or want to try marijuana. Either way, I did get a tetanus shot and antibiotics but I left confused and feeling like a criminal. Is it against medical practitioners to provide direct answers about what infections?
Response from BetterMed Urgent CareJul 29, 2020
We are sorry to hear you had a negative experience with us. We strive to treat our patients with compassionate care and your questions and concerns should always be welcomed. If you would like to discuss further, please email us at [email protected]. Thanks again for your comments.
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Patient
Jul 18, 2020
First time there
First time there. Was good experience.
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Patient
Jul 18, 2020
My friend and I made an appointment on…
My friend and I made an appointment on the same day. Mine was scheduled first, but for some reason he was in before I was. Then his results came in 2 days after the test and mine came 6 days after. When I called to inquire I wasn’t given a proper answer. As an Asian woman I felt discriminated against.
Response from BetterMed Urgent CareJul 29, 2020
We are sorry to hear about your experience with us and take feedback like this very seriously and will be sharing it with management. If you would like to speak with a team member, please email us at [email protected] with your name and date of visit and your preferred form of contact. Thank you for sharing this with us.
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Patient D.
Jul 18, 2020
Loved being able to make an appointment…
Loved being able to make an appointment for my family at 1030 pm while I was being alerted to possible exposure. The care the medical staff took to reassure us. The doctor who spoke compassionately to us about not blaming anyone and how truly contagious this disease is. The speed and kindness in delivering our negative test results.
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Kevin M.
Jul 17, 2020
Took me in with great speedy care
Took me in with great speedy care
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Patient
Jul 17, 2020
Professional
Professional, efficient and great customer service
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Patient
Jul 16, 2020
easy to schedule online appointments
easy to schedule online appointments. had a VERY VERY long wait time after checking in (i think they forgot about me honestly because it was short after I went up and asked what the holdup was). had some issues with the phone in terms of reaching someone. everyone otherwise was polite, had fast care in and out, and patient portal was easy to use.
Response from BetterMed Urgent CareJul 29, 2020
I'm so sorry to hear you had to wait so long to be seen. I understand it's frustrating. Thank you for taking time to leave feedback. We will share this with management. I hope you're feeling well.
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