BetterMed Urgent CareReviews of bettermedcare.com

Friendly staff, fast & trustworthy results

Covid testing.. fast, professional, on time, and didn’t make me feel alienated.

Super nice stuff, easy and really quick results.

Great in-person service, but extremely difficult to receive a receipt to file with insurance. I've been back and forth with the billing office for over 2 weeks attempting to receive an itemized receipt, and I have yet to receive it. It has been very frustrating being unable to file a claim with my insurance because of this delay.

They got me in and out quickly. My complaint is that the person I spoke with to get my urine culture results would not even tell me what kind of bacteria was found in my urine. As a patient and a nurse, I know that I am entitled to know what is in my medical record and was denied that information. They also would not prescribe any pain medication for me even after my calling and reporting severe pain from a confirmed uti. I did not receive good customer service or follow up support after my initial visit. Very disappointed.

I had a bronchial and sinus infection in January 2020 and needed anti-biotics and thought I'd try BetterMed in Matthews, NC. The pricing levels were not clear and I was seen by a PA briefly who agreed I needed anti-biotics, but then offered me tests that they admitted would not change the treatment plan in any way. When I asked why I would do the tests, I was told that I had paid for a full package. When asked to explain the package concept, I was told that their billing model included a lot of extras packaged into the exam. I left assuming I would be billed for a reasonable price. My insurance paid $143. And I was billed another $225.67 in addition. A typical urgent care visit in the US is $100-170/visit and BetterMed charges $369. I called the office and the billing person told me I'd need to speak to the Practice manager. I've not received a call back from the practice manager and tried to call again, but that person's mailbox is not taking messages. The quality of care was poor and the sales package/billing model reminded me of a used car dealership. Rather then have this go to collections, I will pay the bill. But I will not set foot in a BetterMed again and will discourage anyone I know from visiting one.

loved how easy and fast it was to get my results! was a bit confusing about how to proceed when you get there since you have to call from your car. but it worked out.

Extremely professional, yet kind, and “human”. They were very polite and accepting of my husband’s service animal without any hesitation. Genuinely appreciated them, one and all.