Robert H.
The staff was very professional when…
The staff was very professional when caring for my wife while she suffered a migraine headache. Minimal wait time and care was immediate.

BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,547 approved reviews, newest moderated first
Robert H.
The staff was very professional when caring for my wife while she suffered a migraine headache. Minimal wait time and care was immediate.
Patient
I went in for the COVID testing. It was quick and easy. I waited until the called me in and got tested. Results were within in the hour.
Cel
clean, courteous, quick, responsive to questions
Patient
The nurse was great! The customer service representative when I walked in the office was rude.
Response from BetterMed Urgent CareNov 6, 2020
Hi There, Thank you for alerting us to this experience. We will be sharing your feedback with the site manager.
Patient
I went to BetterMed Urgent Care for a COVID test (20 minute results version) because of mild cold symptoms. The test was positive, I did my quarantine and I'm fine. What I found astounding is that the PA who came into my room to report the positive test did not on her own initiative offer any information on how I should respond to the positive test results. No written informational materials. No verbal information until I started asking questions. She didn't even mention quarantine until I asked what I should do next. My sense was the PA just wanted me out of the building as fast as possible. That's understandable I guess, but given the pandemic I was amazed that there was no effort or information designed to help me make sure I did the right things to protect myself and not to infect others.
Response from BetterMed Urgent CareNov 6, 2020
Hi There, We are sorry that you had a negative experience with is. Thank you for alerting us to this experience. We will be sharing your feedback with the site manager.
Brandon
They were fast and did a excellent job.
Patricia J.
Excellent and compassionate care. Very organized and run very well.
Patient
Fast service. Professional and friendly. Great experience from start to end.