Patient
Terrible customer service at the…
Terrible customer service at the Ashland location. The medical care was good but it can't make up for the customer service.

BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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4,547 approved reviews, newest moderated first
Patient
Terrible customer service at the Ashland location. The medical care was good but it can't make up for the customer service.
Patient
Great and kind service and people.
Patient
Great staff, all the doctors and nurses are wonderful. Only one person was having a bad day. She works upfront at the check-in.
Patient
Fast and easy
KB
Great and courteous service from the greeting, assistance to log in, vital check and service. Great group. Keep up the good work. Thanks
Patient
The staff was friendly and cognizant of my apprehensions. The establishment was clean and I was able to get me in immediately. I really appreciated them being quick and as painless as possible. I was able to get in, get my results, and get out in record speed!
Patient
Great doctors and staff. Took very good care and the COVID test wasn't uncomfortable at all.
Monica M.
I had to use it for my son , who has special needs, therefore not great with different doctors besides his own ( we had to go on a Sunday afternoon) . They were very patient, super friendly and he was comfortable with the staff. Thank you 😊