Amina
This website exploits vulnerable people…
This website exploits vulnerable people who need help. I was signing up for this website with a promise that i get 1 week free trial before billing. I have used alot of services before who has this promise. And everyone exept this website kept their promise. When i put in my card information (like everyone asks for) they billed me immediately 260usd for a whole month. It was all money on my bank account. I stopped the subscription immediately, and contacted customer service, who does not respond about returning my money. I payed 260 for nothing. And i still would like my money back. This is absolutely illegal in my country, and the website is clearly not about helping people, but taking their money.
Response from BetterHelpJun 21, 2021
Hi Amina. I'm so sorry for any billing confusion regarding a free trial you may have been offered. Free trials are offered on a very limited basis, and generally only to those that create brand new accounts through a unique URL via a promotion. Our Member Success Team will be happy to work with you to get your money back AND make sure you get a free week to use the service. It sounds like you've already reached out to them directly, so you should get a reply within one business day guiding you on your next steps. If you don't see a response within 48 hours from our team, please check your SPAM or JUNK folders within your email to see if our reply ended up there. Please make sure you're reaching out using the email address linked to your BetterHelp account that's in question! Take care, BetterHelp Team



