BetterHelpReviews of betterhelp.com

Therapist extremely patient

Love BH because the therapist are so competent, understanding, helpful and always there for you especially during your time of need. I highly recommend BH for better mental clarity and overall great mental health.

I wanna say one big thank you for everything, from creating this platform, super user-friendly, furthermore your customer service is just excellent. My second experience with therapy and I would not change for anything. I enroll for a few months if I need and then have a break and come back, when necessary. it feels very good that I know I have a safe place I can come back to whenever I feel the need. Ashley Harris was my therapist and I highly recommend him too. This platform is from A to Z an excellent idea, for anyone who speaks good English, has limited time, or travels a lot, the online meetings are sufficient for the in-person ones, and I am from the EU but never had problems with finding a good time to schedule a session

I don't think BetterHelp is exactly a scam. But the way they operate is scam-like. When I signed up, it was for THERAPY SESSIONS. That's the point. But their model is set up for them to grab money with regularity to let them profit. They tell you how much your therapy sessions cost but the loophole is that what they are really selling is a "subscription" to their site and that is billed regularly, whether you do your therapy or not. Therapy sessions are $65 each & billed monthly, so this means a session once a week. BUT, there were times I couldn't schedule an appointment cause my therapist was not available or I was not available that week. There was an instance when my therapist was ill and had to cancel. But Betterhelp auto billed me anyway even though during one month I hadn't had ANY therapy sessions at all. So 4 therapy sessions paid for and down the drain, but they auto billed me for the next and I couldn't use the previous. The loophole is that I "have a subscription to the site where I can write to my therapist anytime" so that is considered what I'm paying for. Well, I should not be writing to a therapist any time about my problems, we should discuss only in our sessions. So the subscription is fancy words for "we will get our money each month without fail." If you want to stop that for a month, you have to actually CANCEL your whole account and lose your log in. Nice UX design! It really makes you feel you can't "cancel" and need to stay and keep paying. It was stressful to have to keep asking them for sessions I paid for and the auto billing was killing me financially, I wanted to use what I paid for first. I had to make a dispute with PayPal to get money back!! And then Betterhelp wrote me saying they ended my account because the dispute. How extreme. I think they STILL OWE ME for another $65, but they blocked me from my account so I can't even go back and see. (And they don't let you count that anyway from inside - It's part of the set up.)  I would not recommend it! You will keep getting auto-charged and they are not really set up to deal with requests and help. I called their "customer service" number to get a person that cannot help but can write down a message in an email to send Betterhelp...well, I already did that. So it was useless. If you are going to offer therapy to people, have a more therapy mindset. Let people pay per session. Don't charge cause they have an account on your site--no one is coming to your site to pay $260 a month or more just to be able to log in and send a message to their therapist about their next appointment. You said from the beginning that $260 meant $65 PER SESSION. But then the language of "you are paying to subscribe to this site" means you can go a whole month and get ZERO SESSIONS and just pay them. This loophole is sneaky and be careful to not trust this. *in response to their reply, this is the sneaky part! They start on the site telling you what your therapy costs per session and times 4 that is the monthly payment. Therapy means therapy. The other methods like sending a message to your therapist etc. well guess what? My therapist was a lovely lady but she doesn’t have time for me to write her long messAges all day long. The focus was on the live session and scheduling that. That is the point of therapy. Also, when I was not on BetterHelp, I could email a therapist if I need to make an appointment. They really play on this UX design to ensure regular payments to the site. I can’t believe they blocked me from my account after the PayPal dispute and I couldn’t properly go back and count which sessions I used. I believe I’m still owed $65 oh yeah but even though THEY TOLD ME that is the cost of a live session, they can falll back on the language that it’s the subscription. A subscription where nothing happens. So they just pocket that money I struggle for and I got nothing in return.

betterhelp has honestly helped me in so many ways. I have been putting off therapy for years and started with this as a way to start kind of figuring out what i wanted to do. I started and was paired with my therapist and I wasn't sure what I was doing to begin with. I was confused, never having gone to therapy, and didn't know where to start. The therapist they matched me with was so helpful, we started slow and now I'm really getting to where I want to start working. It took a couple months to start working on real goals, I had to trust first. But I am SO happy I started. It has changed my life exponentially. I really attribute betterhelp to my growth.

I enjoyed my experience with my therapist at Better Help. I was impressed with his knowledge, compassion, and unconditional positive regard for me as a client. The sessions for the last 4 months have been very helpful. With that said, BetterHelp has a ridiculous policy when it comes to memberships. After seeing my therapist weekly and paying for 4 sessions at a time I wanted to transition to 2 times per month. There is no membership tier for that. So in order to see my therapist bi-weekly (the normal schedule for most therapists), I would have to enroll and then unsubscribe immediately following my session and then re-enroll and unsubscribe every other week. It's unbelievable that they force their customers to go through that untenable protocol just to maintain work with their therapist. Or that they force clients to choose the simpler weekly or monthly options for therapy. I should be able to pay for sessions a la carte and get on my therapist's schedule when I can. The membership tiers are bad for your customers BetterHelp.

Better Help has been a HUGE help lately. I'm a life long ADHD male and have always struggled with several key things in my life and never fully understood why I felt a particular way, even when I knew I was thinking wrong. For instance: I'm a small business owner and operator and I have a hard time invoicing people the full amount of my hourly wages even though I know I'm already giving them a great deal!

Paid my monthly subscription, did my first session, wasn't excited. Did the second, wasn't excited either. Usually I can tell if I "click" with the therapist from the first session but I thought I'd give her a second chance. There was nothing wrong with her, she was just not what I was looking for. She looked a little bored and it felt like she failed to ask important questions. Not that insightful. Instead insisted on stuff that didn't matter much. Anyway, since I am going through a deep depression and since I have a perfectly fine therapist on another platform I wasn't planning to ask for a different therapist. I just wasn't planning to complete my sessions for the month and definitely not renew the subscription. But seems that I missed that the charge is "recurring" and 200 euros where drawn from my account the minute one month pasted. I emailed them explaining everything, I said I haven't done the sessions and I am not planning to, you are basically taking money from me for nothing right now and I asked for a refund. Instead they offered a discount for the next 3 months!!! Are you kidding? I don't even want the first month! Just give me my money back.