BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 11% of reviews.
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Most recent review: October 2026.
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I signed up with BetterHelp for $320.00, thinking it was unlimited texting. When I was assigned a therapist she said that option isn't available with her. I have to schedule an appointment each week and we talk.
I complained saying this isn't what I signed up for and asked for a refund. BetterHelp refunded my credit card for $320.00.
I believe any company that stands behind their product like this deserves a 5-Star.
SR
Shelby R.
If you're seeking help, Make sure you get the BetterHelp !Z
BetterHelp has been the outlet in my life that I needed to regain my sense of self. I think sometimes the overwhelming fear people possess in regards to vulnerability, along with stigma worldwide, causes the reluctance to a tool that can be so useful and life-altering in the most purifying way. Unfortunately, modern medicine in the Western Culture gets a lot of backlash for how we handle our mental health issues in this country. Well? I am here today to tell you that that, "stigma surrounding mental health in America," is nothing more than an opinion of others and it doesn't have to control your mind to the point you put healing yourself on the back burner. I have recently learned in therapy that the root cause of many cognitive distortions (unhealthy thinking patterns that are maladaptive and affect our daily life and how we perceive the world around us, including ourselves) is the underlying absence of Self-Love. My therapist, Anna, has been the savior to my mind when it comes to recommending books, worksheets, tools, and resources for me to work on and bring myself to an understanding that I am worth more than I give myself credit for and the second I start to believe that and understand it, I have won half the battle. Therapy is a "it only works, if you're working it," kind of things. I have been doing therapy on and off since I was 12-13 years old... I'm 28 and it's taken me 16-17 years to finally understand that in order to be theraputic, it has to be self-serving on a healthy level. You are learning to become selfish, in a healthy way. If it is for the betterment of you, your spirit, and your wholeness? That isn't selfishness, those are called boundaries. You would think someone who has a 4.0 GPA and is halfway through a Psychology Degree majoring in Addiction, I might have it more together mentally to the point I wouldn't need a "therapist." Which, contraty to common belief, even if you're considered, "well-rounded and balanced-minded," there is no 'state of mind' for which someone does or doesn't need therapy. Not everyone is being evaluated for schizophrenia... Some people just lost a loved one and they're grieving, some people have a child that is addicted to drugs and failing school and they don't know how to process it, and some people just know that keeping someone who will hold you accountable and help you continue to become a stonger version of you; is a wise card to have in your pocket. The truth is, people are still human at the end of the day. The labels are are assigned throughout our day does't mean you are more obligated to have it "together" or not have it together. Everyone's "together" looks different, and everyone's bag of crap in life is heavy to them. As a nation, as a race, and as co-existing people... If we learn to meet people where they're at, first and foremost ourselves, we would start to believe that we are worth it and begin to reach out and stop cheating ourselves of the chance we deserve at happiness by using platforms like BetterHelp. It's convenient, in the privacy of any environment you choose. Weekly sessions, either a text/call/video setting so you are in your most comfortable zone. You have access 24/7 to a chatbox and journal that you can type away until your little heart can't type anymore, and they will respond within a timely manner. You can switch our therapist at anytime to maximize your feelings of comfortability. And everything is done through an
encrypted HIPPAA complient app!! Poor, Anna, the greatest therapist since sliced pie, has awoken to many mini bibles from me, and to be honest? She knows that is what works for me and I process as I am typing. I made my therapist promise to be my accountability partner and call me out if I start to not seem like myself. I told her about my triggers, the things in life that will cause me to run and hide and try to live 5 different lives while trying to hide the other 4... And that is the biggest warning sign to watch out for. Your therapist becomes your source of refuge. You end up feeling safe and it's the first relationship in a long time you feel like trusting is normal and everything you have gone through suddenly starts to become the perception of, "what am I supposed to learn from this, instead of 'why is this happening to me?' You are in control. Therapy isn't like medicine, medicine is helpful and can really bring the storm to calm to help things become more clear and more alive again... But medicine, at best, is only an aid. It is not a solvent. Therapy? Addressing trauma and fears and cognitive distortions and teaching yourself that happiness is not a place it's a state of mind... That my lovely fellow humans is a solvent. Give BetterHelp a shot. Worst case scenario, you're exactly where you were when you came in if nothing works. So, what do you REALLY have to lose?
JE
Jewel
Value for the Money is Unbeatable
Really enjoying my experience with BetterHelp. Very professional and the resources are many. I'd highly recommend giving it a try if therapy is something you think you may benefit from. Value for the money is unbeatable if you plug in and use the many offerings.
ML
Mike L.
BetterHelp is a great platform to get…
BetterHelp is a great platform to get the help one may need. The portal is very easy to use and the therapists are awesome.
EC
Eva C.
Helpfull
Only on a short journey so far but my experience with BetterHelp is of value and I can definitely recommend it.
AR
Animated Reanimated B.
I chose BetterHelp because I needed…
I chose BetterHelp because I needed help. I couldn't find a way to resolve my problems. I heard about them from a podcast and signed up. Best idea I ever had. From there I was matched with a therapist that was: receptive to my needs. responded to questions very quickly, and was supportive. I feel like I'm alive again.
MS
Meredith Settlemier W.
I have a degree in mental health
I have a degree in mental health. I was very wary about this platform but it is really working for me.
JY
Jessica Y.
Great help!!!
I have been so nervous and anxious about finding therapy. I am so glad I did and found better health. My therapist is great!!!!