Selay Y.
Thank you very much BetterHelp team!
I had great support with the payment process and I had to chance to have therapy sessions with Dr Robert Rasp. I'm so grateful for their support. Thank you very much BetterHelp team!

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Selay Y.
I had great support with the payment process and I had to chance to have therapy sessions with Dr Robert Rasp. I'm so grateful for their support. Thank you very much BetterHelp team!
Desislava D.
I had never tried therapy before and I was not sure what to expect. However, my experience so far is really good. I would definitely recommend this to experience to anyone who is doubtful whether to start or not. It is worth it. The app is made in a way that makes your experience smooth and in case something is not clear the customer support is really quick, clear and helpful with their replies The app never freezes during sessions, the quality of the sound and the video is good. It is easy to change a therapist in case the first match wasn't the best one for you. The payment gateway also is working smoothly.
Kayla H.
Downloaded this app which has you pay for an entire month of service up front - almost $300. Told myself the price tag was worth it because the app advertises quick access to your therapist, being able to message them, etc. The app doesn't send notifications, so after going through the entire signup process and then waiting to be paired with a therapist, it has you schedule a live session, which is even more waiting (remember, there's an almost $300 a month price tag here, and for me that ate into a week of that time). The time I put into my phone as a personal reminder was apparently different than the time that was scheduled on the app. Instead of a notification or any type of warning whatsoever (hospitals, doctors offices, etc ALL use reminder calls and texts nowadays. Even my VET does this) I had a message waiting from my therapist that I needed to reschedule, and of course her available times were even later in the month, which means that I paid almost $300 for nothing. No help, no real response from my assigned therapist, and not a single thing this app advertises for such a lofty price tag. Everyone from the ground up at BetterHelp should be ashamed of themselves. This app makes a lot of promises, but only after you pay do you realize that there are strings attached and it cannot or will not meet any of those expectations. I canceled my membership, and I would highly recommend trying anything else before trying this. You want an honest review? Look at the ratings that aren't 5 stars. They'll tell you the good, the bad, and the ugly. After my experience, I'd rate 0 if I could.
Response from BetterHelpAug 17, 2022
Hello there Kayla and thank you for providing your feedback. It sounds like your notifications may be turned off, because you should be receiving messages before your session, as a reminder. We would be happy to look into this for you and also possible help schedule a session sooner! I am going to request more information, via TrustPilot, so we can work together to rectify this for you. Looking forward to helping soon!
Bobby
I tried two therapists on BetterHelp. The first therapist didn't seem interested in what I was saying ad kept talking about herself so I decided to change therapists after 4 sessions. The second therapist was alright but was always late to the sessions. She was off last week so we couldn't schedule a session for last week. We had a session scheduled for today and she did not turn up. I have asked BetterHelp to give me two weeks extra because of this but they haven't responded yet. Update: They have responded and given me an extra two weeks. I had to change therapists again and start from scratch again.
Response from BetterHelpAug 17, 2022
Hi there Bobby and thank you for bringing this to our attention. We know your time is valuable and you deserve the help you came here for! I am going to request more information, via TrustPilot, so that we can make sure your request is taken care of quickly. Looking forward to speaking soon!
Jenny B.
Very amazing 👏 I can open up and express myself for the first time in 12 years. I love it so much.
Gill
Have found a great therapist. There were a couple I, personally, didn't click with but you can change at no cost. There are so many therapists I think everyone will fins someone who works for them. Better help has made therapy affordable and I can also get support between sessions if I need it. One of my favourite things is that you can keep a journal while you work through your thoughts and can share that with your therapist so they can talk it through with you or build on it at your next session. After a month I have really noticed the difference.
Jerrica W.
BETTER HELP HAS ELAVATED MY LIFE AND CLEARED MY STRESS LEVELS COMPLETELY! THEY ARE AWESOME!
charlie
If you are looking for a therapist, look no further and give Better Help a call. They will match you the best therapist to fit your needs and concerns. You will feel so enlightened. Make the right choice and chose A Better Help. You will not be disappointed.