BetterHelpReviews of betterhelp.com

This company isn’t going to actually help if you need anything documented formally. I have ptsd and my counselor was great. But now i need documents for work for something legal. They refuse to provide any proof of diagnosis. This is a fake counseling service that will give you therapy at a high cost with absolutely no paper trail. Now i spent all this money on therapy and i have no proof of a real disorder to be able to get accommodations at work. Thanks, betterhelp. Update: why would anyone ever want to see a therapist who cannot diagnose them or help them get actual help under the ADA in the real world? This is a glorified chat service. What trash. Take your money elsewhere. I never had it expained that they couldn’t diagnose. In fact, my therapist said that they are diagnosing and treating me for ptsd, which i also had diagnosed years ago by someone else. What real company would say “on our faq page we say we can’t be official but we will officially take your money”. I’m about to get a lawyer.

I’m SO RELIEVED to have found BetterHelp. I’m a veteran and have access to the VA Healthcare system, but for the 20 years I’ve been a veteran I have never felt like I can talk to the VA therapists freely. It felt like they just didn’t care. I could never be open with them, so I never healed. I took it upon myself to find somebody who could legitimately help me. I knew that I would benefit from therapy, but it had to be the right therapist since I would be paying out of pocket. Everything changed when I found BetterHelp. They had an excellent option for me as a veteran, and I was able to start therapy right away with a lovely therapist who makes me feel like I can tell her anything. I never feel that she’s judging, and let me just talk until I’m done. I never feel like I’m just another number. It’s been a dark couple of weeks, and I really needed clarity. She saved me. I’m so grateful to have a telehealth option like this. Highly recommended!

I’ve loved it so far in my 2 weeks of therapy. Love the chat feature and how everything is in one place. Also my therapist is really great.

I was struggling at work and received much needed support. I have become more effective and timelier in my daily job tasks. I also feel better about showing up at work each day, more empowered to do the job I was hired to do.

I am so glad that I found BetterHelp! The fact that there is a website where you can be matched to therapists that have the knowledge to deal with all the struggles you may be facing, it's amazing! Seeking help from a therapist is something that I held off from doing, as I was quite apprehensive as to how effective it would actually be and how understood I would actually be. I urge anyone who is struggling with any difficult times, to seek help, it is so important. Life throws so many stones in our path, why collect them all and then struggle to carry them? Appreciate all of them, but learn how to deal with them, one stone at a time, and go build your castle. If you're reading this, take the step, you will not regret it. You got this, better times are coming!

I had one terrible therapist (Maria Arana) who asked me for a summary of what I was looking for (childhood trauma help), scheduled me, wasted 15 min complaining to me about her Covid (that mine was her 1st session back & that she may have to end it early), and then told me she does *not* think we’re compatible because she doesn’t “do childhood trauma”, then wanted to waste more of my time to explain BetterHelp? Why did she take my appointment? I was in a non-emergency crisis at the time and really needed someone to talk to. My guess just to get paid. I told BetterHelp and they refunded me, but Maria is still in BetterHelp *and* their marriage counseling app??? She should have been removed. Customer Service is AWFUL! I contacted them no less than 5 times in the last month to confirm my account/billing has been paused for a month. I’ve received the “well get back to you in 24 hrs” response each time without ever actually getting back to me with a response. I’ve contacted them on Instagram messaging, and CALLED 2 days ago (I found the elusive phone number on a bill receipt in the app), spoke to someone who said they can’t access accounts but (at my request) would have someone *call tomorrow* and never received that call or an email w my answer. So I’m canceling my account so I’m not billed this month. I gave the app 3 stars because I *did* find a very good therapist (Melanie), who has always been-there for me via messages and sessions and is a professional. I do appreciate the ability to message my therapist as need arises. It’s too bad the “back office” is so awful.

I have been a member for just over a month. Since then I’ve had dropped calls during therapy sessions. My scheduled therapy would often be rescheduled last minute. BetterHelp also offers customer service via email where your questions are referred to a bot service so nothing will ever get resolved.

This service is 100000% worth the money. You are paired with a counselor immediately almost, you can switch easily if you don't like them, and you save a TON of money. Would definitely recommend for anyone seeking a counselor who doesn't know where to start with that journey. Again, of course it costs money but I would recommend at least trying it for a month, I'd be surprised to hear that you regretted it.