Анна Є.
I recommend Betterhelp Online Therapy
I recommend Betterhelp Online Therapy! I'm impressed by the way they help people.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Анна Є.
I recommend Betterhelp Online Therapy! I'm impressed by the way they help people.
Kris D.
Therapist I got assigned wanted to live video sessions and I don't want to share information about myself over a live video so she told me to find another therapist. I was then shown a list of therapists, the top results were specialists in trauma and abuse and other issues I don't have and never put in to screening process. I've reviewed every therapist they've shown to me and none of them seem to be a good fit for me so I simply want my money back as no service has been provided to me. Now, I've emailed them and they've sent me a link to the therapist directory and said to look for other therapists. I'm confused by this because it's the exact same lift as before, how can I look for a new therapist when you don't offer them to me? They happily took my money when I signed up but are giving me a song and dance trying to get back, even though I haven't actually used their service. Be wary when using them, they haven't given me a reason to think they're a reputable company in any way. I simply want my money back. Update: got my money back, still don't think their service is reliable.
Response from BetterHelpJan 21, 2023
Most therapists will specialize in a range of different specialities, in addition to the one(s) you are looking for, but we understand how important it is to be matched with the right therapist for your needs Kris! Therapists change their availability to new members all the time, so our team may have thought there were new options available who may have been a better fit. We want to do everything we can to help you on your mental health journey, but also respect your decisions! I am going to request more information, via TrustPilot, so we can reach out and assist you appropriately.
JulieK
BetterHelp is the "new" and easy way to talk to a therapist. You don't have to leave your house and drive somewhere, sit in the waiting room, talk for 40-50 minutes, drive back home. Making that whole process about 2 hours. Now it takes 40-50 minutes total. In addition, it doesn't take weeks to get an appointment. You are getting high quality therapist that has given me lots of useful tips and encouragement.
How Barnes’ D.
My therapist was informed, patient, and professional. They gave me the help I needed when and while I need it, and these are times when such things are truly priceless. Betterhelp helped me think better of myself, and the website and mobile app functioned extremally well. If you broke a bone you would get treatment or risk impairment right? Don't ignore your mind.
Lacey A.
I've only been using the app for a couple of months now but I absolutely love it! It takes all of the stress out of finding yourself help. It's so nice that I can just roll out of bed on days that I have low energy and have a simple phone conversation rather than stressing about physically getting ready and having to drive somewhere for therapy. I adore my therapist but it's also nice to know that if I feel like we aren't compatible anymore it's an easy adjustment to find another therapist rather than having to do more leg work and starting over with somebody new.
AR
Because of the therapist I'm with he has made me believe there are people out there wanting to help. I got my first therapist and she was very mean and judgment. With this new therapist he actually wants to know about me and help me.
Roxana C.
The video consultations are not available via Android phone. Hopefully this issue will be addressed soon by the Better Help developers. I suggest to advise the users at the beginning of the sign up process.
AB
Aggressive subscription service - be careful. If you return to your account after having cancelled your subscription with a view to just browsing and reaching out to find a therapist they will restart your subscription. It is not clear on the site that they will do this.
Response from BetterHelpJan 20, 2023
We are sorry to hear there was an accidental resubscribe when you were looking through your account, AB. We are here to help though! I am going to request more information, via TrustPilot, so I can reach out and help you get your account closed again. Talk to you soon!