BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Precious S.
Due to being a vulnerable adult who was financially exploited, I was forced to ask for financial aid which was granted within 24 hours in a respectful, compassionate and professional manner. I have been working with my therapist Rachel for almost a year now, and this total experience with BetterHelp has been one of the best investments I've ever made. I'm profoundly grateful.
Alicia D.
I had a great connection with my therapist on BH and after a couple months of sessions felt a level of trust that I was not expecting, as I was very nervous starting therapy for the first time. She was very good at identifying the underlying issues, thoughts, and concerns I was having based on the information I told her. Unfortunately she ended up ghosting me and after two weeks I still have not received a single message or explanation from her as to what happened. I showed up for my weekly session as usual, waited in the video room, messaged her while I waited to ask if we were still on, again after I left the session, and for a few days following the incident, but never heard from her again. This has been an extremely stressful, unprofessional, and disappointing situation. I've even been searching obituaries as I never could have seen this coming from her since she seemed so engaged in our conversations and even gave herself homework to do to prep for upcoming sessions. All I can say is thank god I wasn’t suffering from abandonment issues, although I feel like I am now. I reached out to BH immediately following the session and within 24 hours received a reply offering to add a week onto my membership and to look deeper into what happened. After some back and forth they ended up offering to add a second week onto my account and to personally help me find a new therapist, since it seemed like they couldn't manage to get a reply from her either. Honestly, this has left me hesitant. Now that I've gone through this mess I see it's not so uncommon with BH and I would prefer not to waste any more of my time and money. The idea of starting over with someone new is overwhelming and adding more stress to my life, the very thing I was trying to fix by joining BH. I appreciate the free weeks they provided, but if I agree to let them help match me to a new therapist I'm going to be stuck in the same cycle and unable to leave since each month is paid for up front. I'm not sure what I'm going to do.
Response from BetterHelpFeb 21, 2023
We appreciate your ongoing concern, Alicia, and we're very sorry that what started as a great connection may now feel derailed. Your hesitancy to start over with a new therapist is very understandable, and please know that ultimately we are here to get this rectified in the way that works best for you. If you're willing to continue working with us, please feel free to reply to any of our team's emails to you. Additionally, I am going to request more information via TrustPilot in case you'd like me to be the one to work with you directly.
Tim
I really enjoy better help. It’s easy and very convenient. The therapist I was recommended is awesome. I’m truly happy I started using BetterHelp.
Kimberly
I decided to seek guidance due to recent changes in my life. I was a little hesitant about online therapy but it has been great. The actual therapy session can be done over the phone, chat or video. I chose video and it worked out great. In between sessions you have an instant messenger chat that's always open with your therapist to communicate. It's been very easy and convenient and has helped set me in the right direction.
Julia P.
It's great that you can choose your therapist, but first they will try to connect you with the best one they think fits you (after you give information about yourself). It's super flexible, the whole structure of the app or website is user-friendly, there are licensed therapists, which you can access from anywhere in the world, as long as you have an internet connection. Very happy, I did the step to overcome my fear and start with therapy. Everybody could use it!!!
Lesley
A great way to start your therapy journey by matching you with an appropriate therapist. The ability to message your therapist to provide initial context and background before your first session is a massive advantage as it helps to get the most out of your sessions from the off. My therapist Helen Fox was so kind and compassionate and has helped me greatly in being able to understand and deal with issues and challenges in everyday life. I’d recommend Better Help to anyone.
Kimberly H.
BetterHelp! What a wonderful tool. I am able to get the help I need via phone call, video call, and/or text message. Help is literally at my fingertips. Thank you!!
Stephanie O.
Better help did a great job at fitting me with an amazing therapist. Since joining I have been able to handle my mental health issues a lot better. I particularly like their journal section and if you're not sure what to right or where to start they have writing prompt questions to guide you that you can use. I also enjoy the flexibility and wide range of options available to you for your therapy sessions. You can choose between live chat, over the phone and video chat.