Melissa G.
I'd give them 0 stars if I could
I'd give them 0 stars if I could. My therapist only badgered me for 15 minutes about how I need to get a better internet service. I could hear her just fine but that wasn't good enough for her. She just kept going on and on about this. I feel like she just didn't want help me. They took my money and they can't seem to provide me with the service they promise. That's a scam.
Response from BetterHelpApr 26, 2023
Our Memember Success Team is always available to help in cases that your therapist may be having audio troubles on their end. Alternatively, we can help find a new therapist match if that feels more helpful to your mental health journey. We are here to assist and typically respond within 1 business day, Melissa, but I am going to request more information from TrustPilot so we can work together further. Talk soon, BetterHelp Team



