BetterHelpReviews of betterhelp.com

Stood up several times! I was charged up front. On 7/1 i was stood up when the therapist never logged on. We rescheduled for 7/5. The therapist then canceled 10 minutes before the session ( i was already logged on). We rescheduled only for Betterhelp to cancel again. They have charged me already yet haven't actually provided any services. You're better off dealing with a therapist directly. Do not use Betterhelp.

Better help has allowed me after 20+ years of being in and out of therapy to actually feel like I can achieve my therapy goals. I feel valued and listened to while it being at my convince. Their customer service is kind and knowledgeable and goes above and beyond. This is one company that is in it for the people!

I love the app So easy to use

Easy platform to navigate, video system works well, therapist is outstanding, etc.

Very expensive but if you can afford it, it can help. Watch out for payment issues though, they WILL cancel the therapy session and you are completely unable to talk to them. Which is actually awful treatment if your patients who are clearly in need. In my experience I got matched with a great therapist from Chicago right away. Being from France I was set aback at first because of the time zones. But we figured it out eventually. I’ve been with her for about nine months I think. She helped me to be more stable (I’m borderline) and to vent when I was going down. She has taught me great tools and I’m overall very satisfied with the work we did together. I’m sad I wasn’t able to say goodbye but I don’t want to follow through with BetterHelp. Shout out to Marianne Costales-Roman, if you ever read this! Thank you so much for your kind words, availability and the great help and I wish you the very best in the future!

The app is great and the Dr. They linked me with is as well. They also have free courses through out the week.

I was offered just one therapist who specilaises in Children - nothing to do with my issues. Worse though my home page is unresponsive, I can't contact the therapist or click on anything on the page. Their tech team sent a cheerful message telling me to reload the app - I wasn't using the app. It told me to clear cookies - no idea how to do this but I cleared adblock. Not sure what they mean by this. I shouldn't have to have technical know how to access a webpage. I have requested a refund today with forlorn hope of getting back my wasted £160. Much more stressed than ever! Update - after complaing here and to paypal I have now received a full refund, very relieved.

Got me the help I needed