BetterHelpReviews of betterhelp.com

The therapist assigned to me asked first each session if I had funds to continue for awhile. I said yes as long as I was getting something out of it. Each session she asked about my finances and we didn’t really touch on my main issues. She was encouraging and nice but when I asked her about a particular topic I related to and she didn’t seem to know what I was talking about. Then she got defensive and said this wasn’t going to work because I was only on a phone and without looking at me she couldn’t help me. I said, I didn’t realize that was a problem and we could do a video call if that helped. Then she asked me again about my funds. I had plenty of funds to pay for my counseling. Though I didn’t say that. I’m having some trauma issues and just wanted tools to help me work through those. Then she said I should go to a physical person for trauma help and better help wasn’t a good fit. Wow. I would have changed therapists right away but wanted to give her a fair chance. I wasted three sessions and walked away with nothing for the money.

One of the best platform, to rescue long term mental challanging sickness.

I love being able to work through my emotions and mental health in my time to not have to request time off work or expose myself at work. I love working with Carrie she really gets my central struggles and issues

When I first signed up I was aligned with a therapist that was good in her own right but not a good fit for me...I appreciate the diversity and empathy that was shown towards me by allowing to choose another person and now my current therapist have met me where I am in every way needed...I am grateful for this vehicle and I plan to introduce this platform to as many people as possible...lastly I was unsure if I could afford these services...not only did they offer me a stipend/scholarship but through Betterhelp therapist I feel like I value and understand the need for therapy a little bit better...

Therapy & a Tool Kit Thankful for my experience with Better Help! My therapist met me where I was at and provided me with tools to keep working on myself.

Betterhelp was completely unable to match me with a therapist over two weeks. I did have a session with one counselor, who was lovely but didn't have a clue about my particular issue. After that days were spent trying to match me with someone and entirely failing. In part because they were ignoring my specific requests. I then tried to cancel and get a refund, all my requests have been ignored.

I just noticed I have been billed for every week without even having a therapy session!!! My therapist asked me to reschedule a session from one week to the other and I still had to pay. Overall I've had 6 sessions and I'm were I started. Absolutely pointless

My experience has been this: BetterHelp matched me up with a therapist that is able to help me specifically with my unique needs. I did have to sift through their suggestions and still didn’t find what i was looking for in their therapist offerings, but when I emailed the BetterHelp team and explained what i was looking for in a therapist, they handpicked just the right person for me. Also, with my ADHD, I tend to forget or procrastinate. After traveling for a period of time and forgetting to pause my subscription payments because i was gone and not doing therapy at the time, i had a bill to pay for therapy I didn’t use. Their customer service team understood my challenge and applied the bill to my future sessions which I still want to use, and i feel so glad that I can use them and that money didn’t go to waste. Usually when you have mental health needs, it’s hard to advocate for yourself, and you accidentally even sabbatoge yourself by forgetting to schedule appointments, follow up, etc. Unlike other subscription services that can exploit these tendencies in vulnerable clients who are having a hard time, I’ve found that BetterHelp will go out of their way to help the client, and not exploit them. I was worried they wouldn’t refund or reapply my payment to future sessions, but I was SO happy they did! I will say that as a client, you do have to take responsibility to do your part. It’s not like BetterHelp can read your mind, or match you perfectly the first time. You need to read through profiles and think about what you need. If you don’t see what you need, reach out to the administrators through their contact email. They will get back to you within a day or two at the most. I’ve been so pleased with everything. Thanks.