BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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9,555 approved reviews, newest moderated first
Steve B.
An easy to access and navigate website and, from personal experience, an excellent representative who has made a significant, positive difference to me in a short period of time and who I will continue to use moving forwards. I highly recommend BetterHelp as a service that matches you to the best person to help you with any issue.
Chelsey B.
BetterHelp is the best! I recommend it to all my friends. As someone who is a mom with a full time job I have very limited time to be able to fill up cup. BetterHelp has given me the opportunity to get the therapy that I need virtually and it fits right into my schedule! It has changed my life!
Bee W.
As I’m an expat living in a foreign country, I’ve found it difficult to find therapists that speak my mother tongue and who understand my cultural background. I was referred to BetterHelp by a few people who are also expats, and my experience with finding a suitable therapist for me has been incredible. My therapist, Lucy Ainger, has helped me to unravel 20+ years worth of trauma over the course of 6 months (on my own time, instead of rushing things!) I am so glad that I was matched with her, for her spiritual understanding combined with science-based psychology to help me gather the tools I need to continue a happy, healthy life. Overall, I wish the therapists were better paid from this platform - other than that, I can’t fault my experience
M T.
I had 2 therapists with each a couple of sessions. I was surprised at their lack of professionalism and lack of EQ. The first one looked surprised and mentioned several times that I have an accent. I live and work on London for 7 years, rarely I had an instance when someone wouldn't understand me, needless to say I work on a professional environment.I let it slide through but she kept going back to it. She also called me dismissive and then said that's why people don't like me, then surprised I asked how she got to that conclusion she said that we run out of time. This particular one also couldn't be bothered to listen to me and instead she made me watch a reality TV show (MAFS) Australia and then we'll discuss it in sessions. We have done so, at one point she got annoyed that I didn't have time to watch too much of it (despite me being busy and struggling with long term insomnia). Speaking about bespoke support... The second didn't take any notes, and would not guide me at all. She said that her clients usually talk and I'm too quiet. Needless to say I express in my first session several life events that affected me and was really struggling at the time. I won't be using the app ever again.
Response from BetterHelpOct 11, 2023
While each therapist has their own ways to support our members, we want to do everything we can to ensure you are matched with a therapist who fits your needs. The situations you have described don't sound like a typical experience, so we would like to look into this more for you. Our Member Success Team is always available if you are feeling your therapist isn't the right fit, for any reason. We also have a Clinical team who oversees our therapist while they care for our members. I am going to request the email address associated with your BetterHelp account, via a TrustPilot form you will receive shortly, so we can work together and improve your experience with us. Looking forward to speaking soon, BetterHelp Team
Deb R.
After the first few sessions, I felt like I was talking to a trusted friend. She let me talk and all from the comfort of my own home. Her advice was carefully crafted so I could understand the how and why I was feeling the way I was both physically and mentally. With her help I am beginning to understand myself. I'm finding new ways to think and feel about myself and the world around me.
LisaP
I'm astonished that there are any positive reviews about Betterhelp. They don't find you a 'match' with a counsellor and only found me someone when I cancelled my account. The counsellors do not reply to messages. There is very little availability for live sessions even though you pay throughout the lack of availability. The app has many issues and you get unhelpful generic replies to technical problems. Very few positives to Betterhelp but they do offer reduced charges if you are on a lower income.
DB
I was very skeptical about therapy in general. I'm in a mid 30's and have always thought I can handle myself and issues. Things came to a head this year and I just needed some professional feedback on certain things. I found BetterHelp to be a helpful platform. The user interface was intuitive and easy to navigate. I was paired up with a therapist in less than a day and was able to connect with them right away. BetterHelp has useful tools that let you stay connected with your therapist in between sessions and I thought that was an important feature. It'll take some time to heal and grow but taking the first step was the hardest. It's been two months already but I think it has helped identify a lot that I was unaware of. I recommend betterhelp to anyone who is looking to get help and try and improve their lives.
Ray
BetterHelp is great so far, was a bit iffy about seeing a therapist through an App, but the app paired me with a therapist that lives in my state and truly takes the time to listen and understand me! She knows what to say to help me! I’m grateful!