Matthew S.
Misleading, and poor.
Tried it, after being force fed ads for it on YouTube. Filled out the questionnaires etc. Then, once it's done all of that, and asked about you, and you've explained, THEN it tells you it's 45 quid a month. I'm sorry, what an awful tactic to ply for people who are seeking help. Tell them the cost, upfront, and be honest. I'll be making a note to inform everyone on my platforms to avoid, really not acceptable.
Response from BetterHelpNov 27, 2023
Hi Mattew, Apologies for any disappointment with the pricing of the service. We have our pricing ranges listed in our FAQ page, which we display toward the bottom of our home/landing page. That said, our mission is to help anyone struggling with life's challenges to get the help they need through therapy. If finances are holding you back from continuing, we can work with you on pricing through financial aid. I'll request the email address you used to create your account through a Trustpilot form so I can reach out to you directly about this. Thank you, BetterHelp Team



