BetterHelpReviews of betterhelp.com

On 12/12/23 I purchased a discounted one-month subscription to betterhelp.com with my FSA card. In completing the setup of my account, including preferences as to the type of therapist I wanted to see (practice, etc), I was automatically assigned to a therapist (I wasn't given a choice). In setting up my first appointment with this therapist, his first availability was another week away on 12/20. On the 20th, I logged into my appointment on the app and the therapist never showed. I messaged him through the app with no response. I finally logged out, and throughout the afternoon received 8 emails from betterhelp.com letting me know I was subject to a $15 cancellation fee for missing my appointment! I tried calling BetterHelp twice (answering service) and sent multiple emails asking for a refund. No response. In searching the internet to see if there was another way to reach the therapist directly, I learned that he had misrepresented himself, his location, and his certification in MN. I finally got an email from BetterHelp stating they had extended my subscription by 7 days--this is not reflected on my account detail online; I signed up on 12/12 and my service was extended only 4 days, to 1/16. I tried scheduling with another therapist only to discover that she also had limited availability and I scheduled for her first available appt on 12/27. An hour before our session, she messaged me saying she had to cancel, and asking if I was available later in the week... I wasn't. This subscription charges by week or by month, not by session. I'm already two weeks into my prepaid month and have yet to meet with a therapist because they can't seem to show up for scheduled appointments. I've asked again (via email) for a full refund of the $182, and haven't received a response from BetterHelp.

I’ve got a lot of trauma in my life— a lot. Things I’ve been mentally hospitalized for. I’ve seen 3 dozen psychotherapists/ psychiatrists in my life and I’ve only had 4 good ones. One in a home for battered women, one in jail and 2 in this app. They really pair you with the right folks who specialize in just what you need help with. And if you can’t afford it they have different payment options to help with that. I’m so grateful for this app.

Better help is structured for real people. My therapist knows just what helps me and always challenges me just the right amount.

Awful service. I signed up but every therapist I was matched with either was really pushy with the live sessions or was just totally rubbish and unresponsive. It seems like the therapists just do this to make some extra cash on the side ahd dont really care about their clients on Betterhelp. I asked for my money back so I can spend it on a session with an actual therapist but was given an extra week. I don't want an extra week on this awful service. Like other reviews have said, they only care about the money and not really the clients wellbeing!

It has been wonderful and super convenient for me. I don’t think I have ever felt this comfortable talking to someone before. I highly recommend BetterHelp!

I would recommend this app to anyone. From the individual therapy to the group therapy, it has exceeded my expectations.

Having access to therapy is great especially during these times where sometimes we don't know how to move. Betterhelp has a good way to match you with therapists. I don't think I would have done it due to lack of accessibility. So betterhelp is a great resource.

BetterHelp has been amazing. I tried and tried to find a therapist in my area with no luck. BetterHelp easily paired me with a wonderful therapist who I look forward to talking with. BetterHelp made therapy the highlight of my week. I recommend BetterHelp to everyone who is interested in bettering themselves.