BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp reviews

9,555 approved reviews, newest moderated first

colin S.
Mar 19, 2024
45 minute sessions are too short I…
45 minute sessions are too short I think you need a minimum of an hour
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Tabatha C.
Mar 19, 2024
If you take the time to find the right…
If you take the time to find the right therapist who will give you the tools you need to navigate the challenges you face you will not be disappointed. You must do your part and also have an expectation of your therapist. You have to do the work and you will truly benefit from this experience.
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Jim M.
Mar 18, 2024
Excellent response to complaint
You pay for 4 sessions per month and if you don’t use them you lose them and pay for them for nothing. Then they automatically renew you for another month. My therapist was good but I paid for 8 sessions and only got three. Moving on to a company where you only pay for sessions you use what a joke. PLEASE NOTE, BetterHelp has refunded me and sent a much appreciated detailed explanation after receiving a complaint I sent directly to them, good job BetterHelp.
Response from BetterHelpMar 19, 2024
Hi Jim, Apologies for any frustrations surrounding your membership billing! We try to make it clear specifically what you're getting access to with each payment so you can decide how you can maximize the benefit of the service for yourself. Memberships renew automatically, but can be extended if there are issues utilizing one of the features (such as live sessions) due to therapist availability. It seems our Member Success team may have already replied to your email and found a solution for you, but if that's not the case, please feel free to reply directly to that email thread. We're sorry, again, if you felt you didn't get the value you were hoping out of the service!
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Russ S.
Mar 18, 2024
Check them out if you're thinking about it!
Before engaging I wondered what being online would bring. Actually Better Help is well thought through: there's interaction between sessions and other resources available too. I would strongly recommend checking them out. I've found the therapist to be really professional but personable too. Supportive as well as making me think. Things are becoming clearer
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Consumer
Mar 18, 2024
Cannot recommend better help enough.
Recommend by my company these guys and girls give nothing but 100 percent for you all the relevant help you may need they have something for, I reallycan’t recommend them enough I have only been using better help for 3 weeks but the support is unmatched by anything I’ve had before. Amazing people and amazing support what you need when you feel there’s no way out of a dark place. Thanks again better help Dan rose
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Aliza E.
Mar 18, 2024
BetterHelp really tries to help you find the support that you seek
BetterHelp really tries to help you find the support you need. When I had trouble finding the right therapist for me, they made it easy to do so and when the therapist missed a session they gave me extra time to my plan for free. So supportive!
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Rami Edward P.
Mar 18, 2024
Review
The company can improve the customer experience better by -allowing the client to choose more than one language at the same time -allowing connection with a previous therapist - better interface with search button.
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valentin
Mar 16, 2024
Helped me with chronical depression
Great app. It matched me from the 1st time with a great therapist and after only 2-3 months I feel like a different person and huge improvement. I had chronic depression for over 4 years and even though I don't feel in perfect shape, it definitely is a huuuuuge improvement. Definitely recommend!
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