BetterHelpReviews of betterhelp.com

was matched with a wonderful therapist who helped me through some challenges

Pour commencer, en tant que psychologue, je trouve que l’application donne une image marchandisée de la santé mentale. Certaines fonctionnalités sont intéressantes, mais le travail thérapeutique en zoom n’est pas une bonne idée dans la mesure où les traumatismes, confessions doivent avoir une place quelque part, et c’est difficile que ce « quelque part » soit chez soit. On ne peut pas décharger dans un cabinet et s’alléger du poids de sa souffrance en rentrant. En tant qu’utilisatrice, j’ai trouvé ça mal fait. Une promesse de bénéficier toutes les semaines de thérapie alors que leurs agendas sont blindés parfois pour 3 semaines. L’accompagnement « sms » n’en est pas un, il se résume aux aspects pratiques.

My therapist is great. But this company is the biggest scam I have ever seen in my life. Taking complete advantage of people with mental health issues. Youre not made aware it is a subscription you sign up for first of all. So the 2nd month the money came through without me wanting it to. Then when I have then cancelled through the app it says I have 30 days left until I wont be able to speak to my therapist anymore when I have more than 4 sessions left. But I am going to lose sessions as if you book more than one session in 1 week because its another £20!!!! So I will lose the rest of my sessions or have to pay £20 to use the rest of my session. Absolute disgrace. So many companies like this prey on vulnerable people who need help. They don't care about our mental health, they care about getting money.

Well with my experience so far, im glad they found somone who can relate. They just didnt put me with somone who had experience through a book or course online. Somone who also had outside experience besides being a therapist, know what one went through and how one can take that bad energy and use it towards positive mindset. I can have a bad week and we break it down and see what one can do to overcome that bump in the road.

They make it easy to switch therapists. They are super helpful when it is needed. With a few exceptions, I have been thrilled with the therapists I have worked with. I love that there is a portal for you to communicate with your therapist at any time. I love the variety of ways to meet with the therapist and I appreciate that there have been next to zero issues with the platform.

The cost compared to in person therapy is much cheaper. I liked having the ability to pick my own therapist and time to meet.

I had the best therapist through this service. Thank you Otilia!

My experience started with them asking me a lot of questions, which lead to pages of information. Then they made me aware that they didn't accept my insurance, told me how much I would have to pay weekly and a page came up for my credit or debit card information. I had no other information from them at that point. I filled-out a lot of information, pages of information and gave personal information about myself, including my phone number and email address. They sent me an email welcoming me to BetterHelp and had me to setup an account, only to get to the last page and find out that they don't accept my insurance and I can't afford the weekly payments. I felt that could have all been avoided by letting me know their payment information upfront. Also on the last page (after getting all my information and welcoming me), they asked for my credit card information without giving me any information about an assigned therapist, his/her schedule or anything. I decided not to go any further with them at that point. They are listed as the number one online therapy group on at least 2 sites. I would've expected better from a #1 company. They could have explained initially what insurances they accept and/or don't accept, and explained how much their services would cost before asking for tons of information. If a person knows in advance if she can or can not afford their services, then she will know if she should move forward with trying to obtain their services or not. Then, it wouldn't have been a waste of anyone's time, effort or expectations.