Kruise S.
Don’t use them !
I ordered a Christmas gift on Nov 15th. After no update I emailed them to be told ten days later that they over sold and new stock would be arriving dec 15th. They ensured me they would upgrade my shipping to express for free and it would arrive for Christmas. Dec 17th I emailed to inquire as I had not heard anything to be told they still don’t have stock and it would be arriving Dec 23rd. Due to them being very aware it was a Christmas gift and how early I had ordered it I asked for a refund. They told me it could be at least three weeks before I see one as they are a small company and can only do a few refunds at a time. Seems sketchy to me. Also makes me wonder how many refunds they are doing to use that as an excuse. All I want is my money back.
Response from Better Body EquipmentJan 11, 2023
Hello Kruise, thanks for sharing your feedback here! We apologize for the delay with the restock date of your order and for the refund wait. Upon checking, I see that your order has been fully refunded now. We hope you successfully received it! Please let us know if there's anything else we can do to assist you with this. Have a nice day!




