Better2KnowReviews of better2know.com

Bought Fit to Fly Lateral flow test. Got results with no name or passport number on it, so not valid for travel (done just over 30hrs before flight). Contacted company and was told that manager will get back to me as soon as she can. 3 days later and I am still waiting. Obviously had to do test in different place.

My covid-19 day 2 test arrived, as expected, on day 2. I promptly took the test, followed the instructions and emailed the photo of my negative test along with proof of ID as per the instructions provided. 2 days later I'm still waiting for a response from Better2Know, having chased both contacts I have from this company, so far without a reply. I'm not holding my breath, nor am I hanging around waiting for a certificate to materialise - waste of time, money and space. This outfit should be removed from the Gov/NHS list of approved suppliers - I'll be following this up with them appropriately. Edit: Five months since I submitted my day 2 test evidence via email, as laid out in the instructions, Better2Know have now requested 'more information' via TrustPilot. Why should I now provide more information, it's pointless!! The day 2 test (which, in my case, was negative) was to show that you hadn't returned from overseas with covid, so what is the point in providing more information now, 5 months on?! And because I hadn't provided more information within the 3 day TrustPilot rule, Better2Know have attempted to flag my review (and have it removed) as unverified. I've since provided TrustPilot with the email trail between myself and Better2Know to demonstrate that I had in fact sent my day 2 test evidence to Better2Know (as instructed, to a contact at the company), followed by a chase-up email to the only other contact I had from the organisation the following day. That was November 3rd 2021 - it's now April 2022 and I've heard nothing from them except that they're now obviously attempting to have negative TrustPilot reviews removed where individuals are now unable to/can't be bothered to verify their reviews. How about an email of apology from Better2Know and an offer of a refund instead of trying to have negative (and in my case accurate) reviews discredited and removed? Still one star! Edit - September 27th 2022 Update! What a saga, they're still at it - they've circled back to this very accurate and honest review once again, requesting that I now remove any GDPR related and personal information from my review (I'd mentioned the first names of the 2 individuals, not that it matters to me). Happy to remove them ;-) The review still stands, absolute shower of a company and a shambles of an experience - and still no apology or refund!! The NHS are apparently investigating this and other complaints. Looking forward to the next attempt at discrediting a perfectly legitimate review and my right to free speech. AVOID!!!

I used this company for my day 2 covid tests, I didn’t get the reference code needed for my passenger locator form so had to re buy with another company. All my emails have been ignored. Wish I read reviews before purchasing. Covid test arrived but useless because had to buy from another company anyway to get the code for the locator form Only after this review did they get in contact with me and also asked I removed my review. I am not removing it because I want to warn others of my experience. I was shocked at the way they spoke to me as a customer. They've been trying their luck flagging/reporting all reviews to Trustpilot that aren't positive claiming they are false reviews and not genuine. I am honestly shocked this company is allowed to operate

Ordered Day 2 test kits. The required codes for Passenger Locator Forms were not emailed. No correspondence answered- phonelines just cut off, my emails unanswered. Kits were sent but they are useless without the reference codes. A poor and expensive experience.

DO NOT USE - I to have shared the same experience as many others. They are quick to take you money but refuse to answer emails. I am still waiting for my certificates and have sent 3 emails with no response! How the government is continuing to allow them to trade is beyond me and they need to be seriously investigated by Trading Standards for stealing money from people and taking advantage of the current COVID situation!! Please please don’t use!!

This company is a SCAM. I have been waiting for 4 days for my day 2 (lateral flow) test results. They do NOT answer their phone (helpline) and they never respond to e-mails. I do not know why the UK government is so incredibly incompetent by not rooting out companies that do not meet the minimum requirements. No wonder COVID cases are rising if you let scammers do the testing!

Prompt, professional service. My test kit arrived on time with clear instructions. It was an easy and seamless process.

I ordered the Day 2 Covid Antigen test for my husband a few days prior to his return from abroad on 27th October and I wanted to say how impressed I have been with Better2Know's customer service and testing services. The home kit arrived when I was told it would and the turnaround by the company to verify the results was less than an hour. I really have to mention Louise Wright in Customer services for the emails sent letting me know what is happening at every stage of the process. Also, the warm and efficient manner in which a telephone call I made was answered and the welcoming approach used regarding phone calls in general, positively encouraging customers to telephone if at all unsure. I am quite old but I don't think I have received such excellent customer service before. Ms Wright in both her manner on the phone and written communications is an asset beyond price for any company. I will use Better2Know for all future travel tests for my family and recommend it to all.