Better2KnowBetter2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Kenechukwu N.
The results came in timely, and their customer service was great.
Response from Better2KnowSep 14, 2026
Dear Kenechukwu Nnoli Thank you so much for taking the time to share your experience with us. We’re really pleased to hear that your results came through in a timely manner and that you found our customer service team helpful and supportive. We really appreciate your kind feedback. Kind regards Better2Know
Matei S.
Pros: -Can book same day blood and urine test. -Same day blood and urine sample dispatch (if test is done in the morning and depending on where you book). -Can request UKAS-accredited blood and urine test results (depending on where you book). Cons: -Super expensive. -Wrong window period for tests displayed on their website. -Can take time (but within the turnaround time) for the results to arrive.
Response from Better2KnowJun 2, 2026
Dear Matei, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you found our same-day blood and urine testing service convenient, and that the sample dispatch process met your expectations. We also appreciate your recognition of the availability of UKAS-accredited testing options. We're sorry to hear that you feel there was discrepancies in the testing window periods displayed on our website. We take feedback like this seriously and will review the information provided to ensure our guidance remains accurate and clear for customers. Regarding result turnaround times, while we're glad your results were delivered within the stated timeframe, we understand that waiting can still be frustrating. We continually work with our laboratory partners to provide results as quickly as possible without compromising quality and accuracy. Thank you again for your balanced feedback. It helps us identify areas for improvement while continuing to deliver a reliable service. Kind regards Better2Know
Cuatro F.
Está bien, si indicaran de un principio la dirección de la clínica hubiera dado 5 estrellas
Response from Better2KnowApr 30, 2026
Estimado Muchas gracias por tomarse el tiempo de dejarnos una reseña; realmente significa mucho para nosotros. Nos alegra saber que tuvo una experiencia positiva, aparte del inconveniente con la ubicación. Revisaremos sus comentarios al respecto. Por favor, no dude en ponerse en contacto con nosotros si hay algo más en lo que podamos ayudarle. Atentamente, Better2Know
David
was easy to contact support when there was an issue with the testing centre
Joy
I think you guys have a great service but if people can’t reach out to you then it’s meaningless, I was looking for a discount since I was a student but seems like l don’t get any help. And about that parcel,, not getting it for sure . Didn’t get it last time ,, Anyway I like you trying. Keep up the good work.
Craig
Fast testing. Pleasant and discreet service.
Michael S.
Easy questions to answer
uzoma O.
Feedback always Ontime delivery
