Better2KnowReviews of better2know.com

This was my first trip in covid times and I was so glad I chose a good company from the multitudes available. I want to give credit to LOUISE WRIGHT my administrator who was so efficient, responding promptly to any enquiries I made. The test originally was to be a lateral flow, but the rules changed and so a PCR was required. Louise was on the case and the additional payment made. The test kit was waiting for me when I returned home and there was a tracking system which let me know when it had been received. My result was emailed to me by Louise within 24hours of it having been received at the Better2know labs. I would definitely recommend Better2Know for travel tests.

Very speedy and efficient. Would definitely use again. Thank you!

Excellent service. Indeed, this is a rare company, which responds quickly and effectively to emails. Thank you, Louise. I will use them again.

Always helpful and very responsive to questions or queries. Very good service and reliable every time.

Initially ordered lateral flow tests, then the Government changed the rules and we required PCR tests. We were contacted via Louise before we even had a chance to contact her. Excellent communication and service. Our PCR tests were waiting for us on our return from holiday. We duly carried these out and posted them via the Post Office tracking service which Better2Know provided and 48 hours later we had our results and certificates. Very good service and we would definitely use them again.

Louise Wright was our contact through Better2know and was absolutely fabulous helping us from starr to finish. We were overly worried about getting our PCR back in time from our holiday abroad and exactly got what we asked, yes Royal Mail a day behind but still managed to enjoy Xmas send see our mum in the care home. Definitely use again

We ordered our Day 2 tests well in advance and upgraded to PCR as soon as we were instructed to do so. We're on Day 9 and they still haven't arrived. Customer service has been really unhelpful and we are being refused a refund. I've reported them to the Coronavirus Business Complaints Service and would not recommend their services at all. Avoid at all costs!

Really quick and friendly staff