Better2KnowReviews of better2know.com

Again service by this company and Louise is first class! Did exactly what it said on the tin, plus more!!!!!!

5 star rating simply for the after result support. Communication by phone is instant and friendly, I felt totally looked after through out the whole experience . 100% recommend B2K for all the tests

Fast, personal and responsive. This is the 4th time I have used Better2Know for my travel Covid tests and they continue to delight with their excellent customers service. I arrived at Heathrow to check in and realised my certificate didn’t have my passport number on. I called customer services, not only did they pick up within a minute (unlike a previous experience with Randox - took 55 mins!) but by the time I’d finished the call they had reissued the certificate so I could continue my check in seamlessly, and sent a separate follow up email to ensure I had received it. Very impressed

UPDATE: Better2Know tried to have this review banned but I provided evidence of my communication with them to TrustPilot who allowed the review. Is this bullying tactics rather than fixing the issue? Would you trust them with your personal data? ORIGINAL REVIEW: WARNING your personal data shared without your consent I have been communicating with this company over a test and they told me that they have sent my data to other agencies. Nowhere on their website or test page do they tell you this. Their privacy policy does list data sharing with partners 'partners required to deliver the products or services you have requested, credit reference agencies and fraud prevention agencies' However they told me that they also share your personal data with Government agencies without your permission. Who else might they be sharing / selling it to? I cannot not recommend any company which shares personal data (medical related or otherwise) without asking for your permission first. I strongly suspect that this may not be legal on their part. Note this is also on their other trustpilot account

I dealt with a lady named Louise Wright, may I day she was the most helpful person whom you could wish to deal with. She represented the company most admirably, and I would have no problem in dealing with them again!

Excellent service. Prompt email responses to questions and good value for money.

I found the whole experience to be very efficient and when I emailed for clarification on a couple of points I received a reply very quickly which answered my questions. Great customer service. Also the cost was reasonable not like some other providers.

Great, quick and hassle free service with clear instructions for a reasonable price. Had a post arrival day 2 lateral flow test done with them, received my certificate in less than an hour. Would use them again.