Lara
I ordered my panel May 10th and it was…
I ordered my panel May 10th and it was supposed to arrive on the 14th. It didn't arrive until June 2nd. I don't know why my delivery was delayed for so long and I don't blame Bestqool for it. I had to be in touch with customer to get answers as to what was happening with my panel and they helped but did not offer any kind of compensation for the annoyance of sending emails and not knowing what was happening. In the end 2 panels arrived on my doorstep and now I need to get to the post and send one back. It's a pain in the butt. That being said my customer service person was helpful, and I did get my order it was just very late. It's also a little frustrating because I was just offered money to do a review video and I've only had the panel a week. If it would have arrived on time I would be able to give some feedback about the product and now I feel like I've just been plonked onto another email list. I like doing videos though so I will probably do one next Tuesday when it's been a week, still not that long but I will have something to say.
Response from BestQoolJun 6, 2026
Thank you for taking the time to share your experience and feedback with us. We truly appreciate your patience throughout this situation. We’re very sorry that your first package experienced an unexpected delay during transit, which was beyond our control. Fortunately, once everything was resolved, we arranged a replacement shipment immediately, and it arrived successfully. We also apologize for any extra inconvenience caused by the back-and-forth communications, especially having to return one of the panels. Regarding the review invitation, that email is part of our normal process. We completely understand that you’ve only had the panel for a short time, and there’s absolutely no pressure from us. We genuinely appreciate any feedback whenever you feel ready. If you have any questions or need any assistance while using the panel, please feel free to contact our support team at any time.