BestQoolBe Healthy. Be Happy. Enjoy your life.Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers. Why choose Bestqool? High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.FDA Registered Establishment and tested report: Our medical devices are manufactured by an FDA Registered Establishment. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.VISIT OUR WEBSITE
BestQool (bestqool.com) has 260 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Tze Hong T.
Fast delivery.
Response from BestQoolJun 26, 2026
Thank you for your feedback. We're glad your order arrived quickly. We truly hope the Pro100 brings you real value! Please feel free to contact us anytime if you have any issues or dissatisfaction while using the product.
Lara
I ordered my panel May 10th and it was supposed to arrive on the 14th. It didn't arrive until June 2nd. I don't know why my delivery was delayed for so long and I don't blame Bestqool for it. I had to be in touch with customer to get answers as to what was happening with my panel and they helped but did not offer any kind of compensation for the annoyance of sending emails and not knowing what was happening. In the end 2 panels arrived on my doorstep and now I need to get to the post and send one back. It's a pain in the butt. That being said my customer service person was helpful, and I did get my order it was just very late. It's also a little frustrating because I was just offered money to do a review video and I've only had the panel a week. If it would have arrived on time I would be able to give some feedback about the product and now I feel like I've just been plonked onto another email list. I like doing videos though so I will probably do one next Tuesday when it's been a week, still not that long but I will have something to say.
Response from BestQoolJun 6, 2026
Thank you for taking the time to share your experience and feedback with us. We truly appreciate your patience throughout this situation. We’re very sorry that your first package experienced an unexpected delay during transit, which was beyond our control. Fortunately, once everything was resolved, we arranged a replacement shipment immediately, and it arrived successfully. We also apologize for any extra inconvenience caused by the back-and-forth communications, especially having to return one of the panels. Regarding the review invitation, that email is part of our normal process. We completely understand that you’ve only had the panel for a short time, and there’s absolutely no pressure from us. We genuinely appreciate any feedback whenever you feel ready. If you have any questions or need any assistance while using the panel, please feel free to contact our support team at any time.
Daniel Z.
The shipping was quick but a bit misrepresented. Had to clarify with customer service to make sure. The great disappointment was the largest and most expensive of the items I ordered was sent usps but the box was not taped or had anything to secure it closed. Plus the shipping label was slapped on the actual box that showed what it was right on it. Nothing to conceal the light. Anyone could have opened it, taken what they wanted and just closed it back up. Considering this is a mother's day gift for my wife, I may reconsider buying from you again if this is how you ship your products..
Response from BestQoolMay 8, 2026
Thank you for sharing your feedback with us. We sincerely apologize that the packaging experience did not meet your expectations, especially since this was intended as a Mother’s Day gift. We completely understand your concerns regarding privacy, presentation, and package security. Our current packaging approach is partly intended to reduce unnecessary plastic and excess materials as part of our environmental efforts, but we also recognize that gift orders may require a different level of discretion and protection. Your feedback is extremely valuable to us, and it has already encouraged our team to further consider more gift-friendly packaging options in the future. We truly appreciate your honesty and the opportunity to improve. For any future gift purchases, customers are always welcome to contact us in advance so we can do our best to arrange a more suitable shipping and packaging solution. Again, we sincerely apologize for the inconvenience and thank you for supporting Bestqool.
Bogdan
I bought a product from them, and I was led to believe at checkout that it would be shipped by DHL. Then I received an email that USPS will send it. When I inquired about the change, I was told that there was a problem with the site. After a few days, the USPS site has not posted any updates. 8 days later, I see the same Pre-Shipment Shipping Label Created, USPS Awaiting Item HOUSTON, TX 77023 So let's recapitulate: First, it was bad weather, which I totally understand. Now it is almost 8 days later, and the same "Shipping Label Created, USPS Awaiting Item". When I first inquired, I was told that USPS may have it, but they did not update the system. I called USPS, and they told me that they definitely don't have the item. Meanwhile, the company sent me an email that was a confusion at the local USPS, without knowing that I talked to USPS. This string of mishaps and potential lies, whether legitimate or not, does not give me any confidence in this transaction. I will wait for one more day to reach that 7 mythical days mark. Then, if nothing changes, I will respectfully ask you to refund the full cost, including shipping. In conclusion, ask before buying about where the item is shipped from so that you adjust your expectations. Honestly, if they were honest and told me that it is an overseas shipment, as apparently it is, I would have waited in peace, but I hate being lied to. It may be a communication problem, but if in the unlikely event that it is, it is a big communication problem. The one star is for the customer service, not the product itself, which I did not receive. Update: 08 May 2026 After several emails back and forth, the company agreed that the shipping must have failed somewhere and refunded me. I give them credit for that, and I changed my rating from 1 star to 3 stars. At least they are taking responsibility, and they listen to concerns. My experience may just have been unfortunate. Ask before buying where the item is shipped from. If it comes from Asia, delivery is not guaranteed, it seems.
Response from BestQoolMay 6, 2026
Thank you for your detailed feedback, and we’re very sorry for the frustration this situation has caused. To clarify, the DHL option shown at checkout was due to a website display issue, which we have identified and sincerely apologize for. Your order was actually processed for shipment via USPS. A shipping label was created and the order was marked as dispatched from our warehouse. However, in this case, the system shows the order as shipped, but we are currently unable to fully confirm the physical transit status with the carrier. In rare cases like this, there may be delays or exceptions in the carrier handover process, and we are actively looking into it. This is not the experience we aim to provide, and we sincerely apologize for the miscommunication. We have already contacted you via email to resolve this as quickly as possible. If you haven’t seen it yet, please reply so we can prioritize your case and make this right for you.
claudia S.
someone could not properly read the order delivery address versus billing address
Response from BestQoolMay 6, 2026
We’re sorry for any confusion regarding the order details. To clarify, the order was shipped strictly according to the shipping (delivery) address provided at checkout, not the billing address. We also reached out via email to confirm the details, but we did not receive a response at that time. At this moment, we are unable to determine at which point the misunderstanding occurred, but we would really like to help resolve this for you as quickly as possible. If you have seen our email, please kindly reply so we can look into it further and assist you in the best way possible. Thank you, and we look forward to hearing from you.
Chan Kam W.
這是我第一次使用的產品, 現在每天都有使用中, 等待結果出現！
Response from BestQoolMar 16, 2026
Thank you for sharing your experience! We're glad to hear that you've started using the product and are incorporating it into your daily routine. Red light therapy often takes some consistent use before results become noticeable, so you're definitely on the right track. We hope you’ll start seeing the benefits soon. If you have any questions during your use, please feel free to reach out anytime. We’d also love to hear about your results in the future!
Cass B.
I finally received the controller for my device and was able to test it. Everything seems good my only complaint is they should higher individuals to do quality control, making sure that everything is included in the package before shipping.
Response from BestQoolSep 16, 2025
Thank you for your review and for letting us know that your controller arrived safely and everything is working well! 🙏 We truly appreciate your feedback regarding our quality control process. Ensuring that every package is complete before shipping is very important to us, and we are continuously working on improving our processes. Thanks again for your support and for helping us improve!
Michael S.
After nearly 20 days, the product finally arrived. The product so far, is fine. But having to email 10 days into the order about where the product is and wait another 10 days for it to arrive is terrible.
Response from BestQoolMar 28, 2025
Thank you for sharing your experience. We truly appreciate your patience. After you placed an order for a refurbished item, we sent an email informing you that delivery might take longer than usual due to the nature of refurbished products. When you reached out to inquire about your order, we responded promptly and expedited the shipment the very next day. The delivery time after shipping was dependent on the carrier. We constantly strive to provide the best service possible. If you need any further assistance, feel free to reach out!
