BestQoolReviews of bestqool.com

Response from BestQoolOct 19, 2026

We’re very sorry for the frustration this experience has caused. We’d like to clarify that the unit was fulfilled from our inventory as a new product. However, we do acknowledge that the packaging protection on this shipment was not sufficient, and the package appears to have been disturbed during delivery. We also apologize for the communication gap. Our team had attempted to follow up regarding a replacement or refund, but some outgoing emails were not successfully delivered. We are now contacting you through multiple channels, including email and WhatsApp, to make sure this is properly resolved. Please accept our apologies again for all the trouble this has caused you. We are eager to resolve this matter once we get in touch with you.

Response from BestQoolSep 28, 2026

We’re truly sorry for the delayed response to your return request. European returns need additional warehouse coordination to generate return labels, and unfortunately your case took longer than we expected. Your return request has now been processed, and the return label has been sent to your email. Please check your inbox. We’ll monitor your return and work to make the remaining steps as smooth as possible. We sincerely apologize for the wait and appreciate your patience. Feel free to reach out if you have any questions or issues.

Response from BestQoolMay 6, 2026

We’re very sorry to hear about your experience and truly apologize for the frustration caused. Due to a recent holiday period, our response time was unfortunately slower than usual, and we sincerely regret that we were not able to assist you in a timely manner. We have already reached out to you via email to help resolve your return request. If you’ve seen our message, please feel free to reply at any time, and we will prioritize your case to make sure this is handled as quickly as possible. Your experience is very important to us, and we genuinely hope to have the opportunity to make this right for you.

Response from BestQoolMay 6, 2026

Thank you for your feedback. We really appreciate you taking the time to share your experience. Regarding the odor you noticed, this can occasionally happen due to the way the product is sealed and stored during manufacturing and shipping. To ensure the internal components remain dry and protected from moisture, the packaging is kept tightly sealed, which may result in a temporary smell when first opened. This is completely normal and not harmful. We usually recommend placing the product in a well-ventilated area, just as you’re doing, for a period of time, and the smell should naturally dissipate. If the odor persists or you have any concerns during the trial period, please don’t hesitate to reach out to us. We’re here to help and will do our best to ensure you have a positive experience. Thank you again for your patience and understanding.

Response from BestQoolDec 29, 2025

Hi there — we’re sorry for the frustration this caused. Canada shipments can sometimes take longer than expected due to cross-border transit and customs, but waiting over a month is not the experience we want anyone to have. If your friend can contact our support team and share the order number (or the email used at checkout), we’ll immediately check the tracking with the carrier and confirm what happened. If the package is delayed or lost, we can assist with a replacement or refund based on the situation. Regarding your own order to Canada: we’re glad it has been delivered. We also followed up with you after delivery but didn’t hear back. If you’d like to arrange a return or need any other support, please message us anytime — we’ll be happy to help.

Response from BestQoolDec 3, 2025

We have thoroughly investigated the situation you encountered. The UK-standard power cord you purchased shows as delivered to your address. We have already emailed you to confirm receipt. If any discrepancies arise, please contact us immediately for resolution.

Response from BestQoolJan 25, 2025

We sincerely apologize for the unpleasant experience you've had. Regarding the controller issue that occurred after just one month of use, we'd like to clarify that our warehouse team thoroughly inspects each device before shipping to ensure quality. It’s possible that the damage occurred during transit. Additionally, our customer service team responded promptly upon receiving your email and took immediate action to resolve the issue. However, due to inefficient logistics, we were unable to deliver the replacement the following day. Please understand that we are doing everything we can to assist you, and we appreciate your patience throughout this process. Thank you for your understanding.

Response from BestQoolJan 22, 2025

We sincerely apologize for the experience you've had and for any frustration caused by the delays. We shipped your order via USPS, but we were unaware that Canada Post is the logistics provider for USPS shipments in Canada. Given the strike, we couldn’t have foreseen the impact this would have on your delivery. As we communicated with you through email, we were aware of the situation and tried to keep you updated on the status of your order. We also provided you with a partial refund as a gesture of goodwill for the shipping delays. Regarding the extra mat you received, we hope you do us a favor and get the item back to us. Since we did not get your agreement on this, we will work to find an alternative solution and arrange for a return label through other logistics providers. We truly value your feedback, and again, we apologize for the inconvenience.