BestQoolBe Healthy. Be Happy. Enjoy your life.Bestqool designs and manufactures high-quality, effective clinical-grade red light therapy that provides long-term value for customers. Why choose Bestqool? High power output: Our research and design laboratory develops the latest light therapy technology and highest engineering specifications to ensure that Bestqool products are efficient, powerful and reliable.High-quality customer service: We are committed to ensuring that our customers are satisfied with our products and services. We won't rest until all of your issues are resolved.FDA Registered Establishment and tested report: Our medical devices are manufactured by an FDA Registered Establishment. Additionally, we are delighted to share the testing data from LightLab, a reputable US-based testing institution, ensuring product quality and reliability.Continuous innovation: We are committed to innovation and our technical research team is dedicated to developing new products and services – sign up to our newsletter to be kept informed.Trustworthy quality: Our products undergo rigorous testing and quality control checks to ensure that they meet the highest industry standards.VISIT OUR WEBSITE
BestQool (bestqool.com) has 260 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Aaron G.
Information in the connection was resourceful, took care of the situation and was on to using the unit to its full capacity.
Response from BestQoolFeb 6, 2025
Thank you for your support and trust in us. We look forward to serving you again in the future!
Steph
The product came damaged with some light bulbs not working. Edit: Bestqool fixed it and returned it back to me after 2 weeks. It's working fine so far.
Response from BestQoolFeb 4, 2025
Thank you for your update and feedback! If you ever have any further questions or need assistance, feel free to reach out. Enjoy your red light therapy!
Penny T.
Great product!
Response from BestQoolJan 28, 2025
Thank you for your appreciation of Bestqool products.
Tyler J.
Broke after a month of use. Remote failed and while they offered a replacement it has taken a long time to arrive. Customer service was not great. Very low confidence that a replacement remote will last longer than a month. Since the Bestqool team could not offer any explanation for the early failure.
Response from BestQoolJan 25, 2025
We sincerely apologize for the unpleasant experience you've had. Regarding the controller issue that occurred after just one month of use, we'd like to clarify that our warehouse team thoroughly inspects each device before shipping to ensure quality. It’s possible that the damage occurred during transit. Additionally, our customer service team responded promptly upon receiving your email and took immediate action to resolve the issue. However, due to inefficient logistics, we were unable to deliver the replacement the following day. Please understand that we are doing everything we can to assist you, and we appreciate your patience throughout this process. Thank you for your understanding.
customer
now this red light is part of my life. five stars.
Response from BestQoolJan 24, 2025
Thank you so much for your amazing review! We truly appreciate your support and are glad to hear that you enjoy your red light therapy.
Jenise M.
Sufficiently quick
Response from BestQoolJan 23, 2025
Thank you for your positive feedback. We will continue to provide better service.
AHC
Love my red light mat. I received it so quickly and it has really worked to reduce pain in my knees and back. Consistency is key though. I use it from 3-7 times a week every week! Great customer service too. I think the electronic power adaptor could be made a bit higher quality and sturdy but that would be my only suggestion.
Response from BestQoolJan 22, 2025
Thank you so much for your wonderful review! We're so glad to see you're experiencing the benefits of red light therapy. We also appreciate your feedback on the power adapter. We take all suggestions seriously and will definitely consider ways to improve the quality and sturdiness of the product. Once again, thank you for choosing Bestqool, and we look forward to continuing to support your wellness journey!
Ada P.
1. It’s not the product but the arrangement is unacceptable. I paid for shipping but they sent the mat to me via Canada Post The mail company was already on strike for 3 days when I placed my order on the internet on the 18th, the first day of their Black Friday promotion. 2. I waited over a month and requested them to send me another mat via other delivery companies. They declined and asked me to wait for my order as the strike suspended on Dec 17th. The other clients started to receive their order. OK, I’m fine to wait. 3. Suddenly one day in early January, I received another email informing me an order from the company is on the way. Good that I got my mat a few days later. Thank you. However, I also received the mat sent in November. The customer service asked me to pay all costs upfront to return the mat and refund me the cost afterwards. However, I didn’t agree this arrangement. I accepted to wait for my November shipping to arrive. I’ll wait for a return label to ship back the mat. No wonder the company service is really good and I truly appreciate it for sending over a second mat which came directly to my door. It's just that the arrangement looked confusing on my end.
Response from BestQoolJan 22, 2025
We sincerely apologize for the experience you've had and for any frustration caused by the delays. We shipped your order via USPS, but we were unaware that Canada Post is the logistics provider for USPS shipments in Canada. Given the strike, we couldn’t have foreseen the impact this would have on your delivery. As we communicated with you through email, we were aware of the situation and tried to keep you updated on the status of your order. We also provided you with a partial refund as a gesture of goodwill for the shipping delays. Regarding the extra mat you received, we hope you do us a favor and get the item back to us. Since we did not get your agreement on this, we will work to find an alternative solution and arrange for a return label through other logistics providers. We truly value your feedback, and again, we apologize for the inconvenience.
