Cary S.
I was sent a request for info first…
I was sent a request for info first week of February for a order I was expecting. When I called to say where are my cabinets the last week of March, I was told I never responded to the February email. I told the representative could a follow up email be sent or a phone call to request the information as I had already paid my credit card for the cabinets. I think with a pending paid order, more follow up could be made. Thc
Response from Best Online CabinetsApr 9, 2019
Thank you for leaving your review for us. We are currently in the process of upgrading our system to make it a requirement when ordering pre-assembled cabinets to have the hinge information specified by the customer. An email requesting the hinge information a day after your order was placed was sent to you, and we did not receive a response until two months later. Our main form of communication is via email so there is a written trail which any of our support staff can access in order to better understand the situation and assist. We understand not everyone is able to check their email daily, which is why our system is being upgraded to simplify and expedite the ordering process. We do appreciate your criticism and understand your situation completely and we always try to improve as much as possible.