Best Online Cabinets Reviews | Read Customer Reviews of bestonlinecabinets.com

Best Online Cabinets Reviews | Read Customer Reviews of bestonlinecabinets.com

Best Online Cabinets reviews

336 approved reviews, newest moderated first

James N.
May 10, 2019
Cabinet was pretty good beside a couple…
Cabinet was pretty good beside a couple of wrong color shelves and damage cabinet do to shelf in base cabinet damage draw sliders
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CALEB K.
May 6, 2019
Customer Service was great, supply not so much
The samples I ordered were on backorder, so were the next samples I ordered. They did call me each time and tell me. I finally just asked for my money back and it was promptly refunded.
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Ed S.
May 5, 2019
I’ve bought knockdown cabinets before…
I’ve bought knockdown cabinets before often they were damaged in shipping these cabinets were in immaculate condition and went together well.
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John D.
May 2, 2019
I'm a hard person to please
I'm a hard person to please, but I was happy with my experience. Customer service was fast and resolved the issues I had (some damage to some components) - which I expected given the size of the project. The design service was a little on the basic side.
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Paula P.
Apr 18, 2019
5 Stars!!!
My husband has worked with wood for 30 years. He was very selective about our cabinets and did a lot of research. We cautiously proceeded with RTA’s. We could not be happier. He enjoyed the easy of construction as opposed to building from scratch. The dovetail detail in the construction of the drawers was extremely well done. The price for our kitchen cabinets from Lowe’s (NOT INSTALLED) was $15,000. We spent $4008 for the same thing with Best Online Cabinets.
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Omar S.
Apr 15, 2019
I was really wowed when I saw the…
I was really wowed when I saw the quality of the cabinets. A+ we’ll definitely be using best online cabinets for all of our remodels.
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George P.
Apr 13, 2019
Absolutely the worst customer service
Absolutely the worst customer service. Anthony apologizes every 5 minutes, but nothing gets resolved in a professional, timely manner. Matter of fact, customer service as a whole is very condescending almost as if everything is a joke. I have clients that I am relaying information to based off of what Anthony is telling me. I asked for his supervisor and I get the same treatment. Items were sent out wrong, and arrived broken, yet they act like they have no control over what is being shipped and when it is being shipped.
Response from Best Online CabinetsApr 15, 2019
Thank you for the feedback. We will always try to accommodate our customer’s situations and time sensitivity. We apologize the incorrect glass was shipped. The glass doors’ default is clear glass and needs to be swapped out for the frosted; a step missed by the warehouse. Our warehouse will do their best to package and protect the items, but once it leaves our warehouse, we have no control of how it is handled. It is disheartening to hear you are unsatisfied with our customer service as that is one of our company’s top priorities. When an angry customer calls in yelling, our reps listen to understand the situation, apologize as we are genuinely sorry an issue occurred and want to resolve it, and act to resolve it as quickly as possible. If there is additional feedback on how to deal with an upset customer, please provide it and we will listen willingly and improve.
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Fred F.
Apr 9, 2019
Could have been better
Could have been better. The bad. Freight company took too long to deliver (15 days). NO help from seller. Drawer fronts were to be predrilled and they were only marked with pencil. Full drawer base cabinets had a lower drawer that was different from middle drawer and also was not marked. The good. Cabinets look good. Price was good. Company shipped fairly fast. Would I do business with them again? Sure, biggest problem was not even their fault.
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