Depuis le 27 janvier 2026 que j'attends un remboursement de 400$ car ils ont fait erreur avec les bagages... aucun moyen de parler à une même personne ou même un supérieur... c'est vraiment ridicule, ils m'ont demandé d'enlever mon premier commentaire. J'ai proposé de me rembourser avant et après je l'enleverai ... j'attends !!
PL
Philippe L.
Questionnable booking process and services
We book online for a flight and receive the website confirmation of booking.
5 days later, I receive a phone call from a woman with a barely audible voice asking if I still want the flight. I answer: Why wouldn't i want it? I booked it with you guys so expect to go.
The woman replies that she is sorry and wishes me a good day.
I got suspicious so I called the airline the next day and they told me we were not booked on the announced flight, but that there is still room in it.
I tried to reach customer service by phone and they have no one available ever. Tried 25 times over 3 hours.
TR
Territoires R.
numero de telephone
avez le numero de telephone a joindre stp
MM
Majd M.
DO NOT TRUST THEM - PLEASE
I beg all of you guys not to trust these folks with your hard earned money. You will get scammed. I purchased my tickets from these guys in good faith on February 2nd. They told me that one of the transactions we did failed due to a “technical glitch.” So we would have to do it again. However they took $2,900 for one of the transactions. The failed one was supposed to be refunded. This would take 14 business days which was odd - I’ve never seen a refund take that long. In any event, I waited patiently and followed up with them numerous times around the proposed date. Then when 14 business days came around, they apologized again and said that I wouldn’t be able to get my ticket yet due to the airline. I had to press them and follow up numerous times for a firm date to get my e tickets. They told me March 2. They guranteed it. I waited again. Then when March 2 came around, i still got nothing. I spent my whole work day calling them, and they didn’t answer. However, they emailed me saying “they would look into it.” Conveniently, all of their representatives were “unavailable that day” via phone. They continued to email me vague statements but ignored my calls. After a month of waiting, stress and follow ups, I gave up and disputed the transaction with my bank as fraud. I warned them that I would take legal action and do the above with my bank and they still took no steps. The next day, they emailed me asking for a call. I tore them apart over the phone and not once did they say I shouldn’t have complained or offer to refund me or give me my tickets. Everything is documented via email.
My point is, I know the cheap numbers may entice you, but don’t fall for it. That’s how they get you. Don’t trust these scammers with your money. As a reference, I re booked my tickets with Flight hub and got the SAME PRICE and got my tickets issued IMMEDIATELY, which is how it should be.
To top it off, their reps barely speak English and they also lie about being available 24 hrs when they are not. Please don’t make the same mistakes I did.
EH
Elizabeth H.
This company is a scam
This company is a scam. No returned phone calls. I spoke to Jack a supervisor who said he would cancel the request to the airline. I booked the flights on January 15th. I did not receive any flight tickets. It is February 26th and still no resolution. Cancel your credit card!
The sales staff speak very softly and are difficult to understand. A horrible experience. Don't waste your time.
RB
Raphael B.
Bestfaredeal, worst booking agence and feels like a scam
I bought 2 tickets on october 25th for a flight january 31st with my girlfriend. I never received my ticket and had to buy full price tickets. We are february 23rd and I still havent received my refund. I've called them in october november and december to have my tickets and they always told me call back later. The day before my flight I call again, they say there is a problem with my reservation and they can't provide me any tickets, a refund process has been initiated and that the refund will be done within 15 business days ... I will never book with them ever again and I hope reading this will change the mind of people that want to use bestfaredeal. I will engage process with court and try to have justice. I have experience unecessary stress, it impacted me financially and created conflits in my relations relationship with my girlfriend.
SA
Sam A.
Une vraie arnaque
Une vraie arnaque, mensonge et escroquerie!!! Billets achetés en octobre 2025 pour un voyage pour 30 janvier 2026, billets jamais reçu et quand j’ai insisté ils m’ont dit qu’ils vont me rembourser car pas de billets à 2 jours de mon voyage!!! Remboursement que j’ai pas reçu malgré 20 jrs passés!!! Je suis avec ma banque pour une contestation!!! C’est du Vole tt simplement. FAITES TRÈS ATTENTION ET PRENEZ AUCUNE CHANCE. J’ai acheté, mes billets en dernière minutes avec Expédia en dernière minutes sans avoir de remboursement (à un prix exorbitant)