Johanna
Highly recommend!
Everything went smoothly. Fast delivery. Friendly staff. :)
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Johanna
Everything went smoothly. Fast delivery. Friendly staff. :)
Russ
Placed a special order for a repair kit for my panniers. They responded immediately via email and then confirmed that the part number was correct for my specific bags. It was not, so we corrected it BEFORE it was shipped out. Not many shops doing that! Will be my go-to shop for items that I cannot source locally.
Cathy
Found a great set of wheels at a very reasonable price for a 1979 Raleigh Super Course that I'm converting to a single speed. Lightweight, and the look is similar to the original wheels.
ryland F.
Buy your cycling stuff here, bro.
Brandon
I ordered from Ben's Cycle on the recommendation of a friend who is an avid cyclist/bike builder. I was not disappointed. The parts were priced appropriately and shipped/arrived as estimated by the company. When I had a question, the customer service staff were helpful and took good care of me. Would definitely recommend!
Hyder A.
I really enjoy my new bruiser frame and fork; however, the initial shipment only came with the frame! So, I had to call up Ben's Cycle internet sales, and they handle sending me out my fork. The individuals on the other end were great, and handled my claim most urgently. For this, I'm really appreciative. I would have given my experience 5 stars if it wasn't for forgetting the fork.
Response from Ben's CycleJul 25, 2014
We are really sorry about that and glad to hear that Matt got you handled in a timely manner. Hope you enjoy the bike!
Michael
I originally called them about an 90s Chorus headset part and they were so helpful that I now get all my cycling needs from them. Website is well designed, easy to navigate. Call them for NOS/specialty parts.
D. S.
I've had two transactions with Ben's cycle. The first was my screw up: I accidentally ordered the wrong item. Ben's could not have been better at quickly canceling the order and keeping the transaction from posting to my credit card. The second purchase was for a small item that I couldn't find anywhere else. Excellent service, especially considering the small amount of dollars involved.