richard
Fantastic, fast, friendly, great customer service.
Ben's is excellent. One of my go to shops for hard to find parts and accessories. Services is excellent, shipping is fast, and customer service is some of the best I have come across.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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richard
Ben's is excellent. One of my go to shops for hard to find parts and accessories. Services is excellent, shipping is fast, and customer service is some of the best I have come across.
Elisa
Im very happy with my experience shopping in Bens. Lot of hard to find bike parts with reasonable price and fast processing
John G.
I called the first number I saw on the website. The individual who answered the phone was fairly irritated after I spent 5 minutes explaining my interest and question. I was transferred to what I guess was the web department. After 10 minutes of frustrating interaction attempting to get some clarity regarding the product I wanted to order, I just ordered the product. When I received it my fear (the basis for call before I ordered) was easily confirmed. I know have to try and send it back, I imagine on my dime and using more of my time.
Response from Ben's CycleJul 25, 2014
We are embarrassed that you had this experience with our customer service. Please give Matt a call (1-800-275-5111) at your convenience to get this resolved. We take responsibility for our recommendations and will strive to make it right.
Joseph
I received the exact item as advertised on time.
David
There was a mix up with the delivery of my order by the courier but once I had alerted Ben's Cycle they investigated and resent my items.
Edward
Had a bike built there from scratch. I've had no problems with it so far and it's incredibly solid. The staff were incredibly solid and trustworthy. I would definitely come back again. Can't rave anymore. Ben's is a sure bet.
Eric
They helped me out when my local bike shop couldn't. It's nice to know there's a place who will take the time to locate parts for older bikes.
Roderick
Ben's has a wide selection of quality products at fair prices that will satisfy the racer, as well as the retro-cyclist.