Ben's CycleReviews of benscycle.com

Product was just a described, but the customer service rep was rather impatient and has a bad habit of talking over the customer. Product is fine, but I have no interest in using this company again.

I was connected to Ben's through an ebay link and Ben's procured from Surly a cyclocross fork. Through an email exchange, I was told that Ben's would get the fork on a Monday and it would be shipped same day and would arrive via two-day delivery on a Wed. Ben's didn't get the fork on time and it didn't get me the fork within 2 days after it was received. Ben's credited me the shipping. The far bigger problem was that the fork shown on ebay indicated it had a 1" steerer tube and the fork I received has 1-1/8" tube. Customer service after I raised that point was poor and I have never been able to figure out what went wrong.

Ben's has a great selection of product. However their search engine makes the experience almost not worth it. When I searched for handlebars and then narrowed the search the engine did not respond. When I finally did look at a particular handlebar and then went back to my search I had to start the whole search over again. Pain in the neck. This always happens.

I ordered a replacement rim (mavic open pro). The rim I was replacing was about 6-7 years old, and Mavic has changed the decal, but other than that, the current rim is the same. I searched multiple places on the internet until I found Ben's. They were the only shop that still showed the older decal (so I would still have a matched set). Unfortunately, I was sent the current version. It was sent quickly, and undamaged, and is almost exactly what I wanted. The difference is minimal, and I will still use it, but what they sent is not what the picture represented.

good prices, thorough website, easy checkout. overall im happy with the order. although, in my order i specified a right hand paul e-lever and actually recieved a left hand lever. i thought about doing a return but decided to just keep the left hand lever. its for a single speed and im left handed so i thought it would be interesting to give it a try. typically it frustrates me when i take the time to double and triple check my orders only to have the professionals get it wrong.

I can trac my package to Chicago the 14 of july, than nothing. I have no idea how long I have to wait or were the package is. Is there something I've missed?

My order qualified for free UPS shipping, but I received a notice today in my mail box that I now have to pick the package up at my local Post Office and pay $4.38 in postage. Huh? According to the UPS tracking information, the "sender" requested that my package be transferred to my local post office - and now I have to wait two more days before the package will be available for me to pick up ... and pay postage. A little frustrating.

before purchasing this chain i contacted the seller to find out if the chain was removable with a flat screwdriver and i was assured by the seller that it was the case. (seller specified a "small" screwdriver). Unfortunately it is not the case, it has a "magic link". it is not that terrible but it is not the chain i ordered.