Ben's Cycle Reviews | Read Customer Reviews of benscycle.com

Ben's CycleReviews of benscycle.com

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Ben's Cycle

About Ben's Cycle

Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.

Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: benscycle.com
Website: benscycle.com
Category: Bicycles
Location: Milwaukee, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 4% of reviews.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ben's Cycle reviews

Showing 46 reviews with 4 stars · Clear filters

Md Mizan U.
Dec 10, 2025
I loved it.great experience
I loved it.great experience
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Ed N.
Jun 18, 2017
Good parts price, slow shipping
You had the parts I wanted at a good price, but it took 6 days for you to ship them. Apparently one of the items was out of stock. That was not indicated on your web site, and no one took the time to notify me.
Response from Ben's CycleJun 19, 2017
Hi Ed, We sincerely apologize for the delay. This is not how we like to treat our customers as without you we would not exist. We has instituted a process so this would not happen again. Sorry again for the inconvenience.
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Customer
Jun 18, 2017
Excellent Service
Excellent Service, though I had to pay customs for international shipping.
Response from Ben's CycleJun 19, 2017
Hello, We appreciate your order. we recommend familiarizing yourself with our shipping policy that is linked at the bottom of each page and during the checkout; the customer is responsible/required to pay and duty or customs fees that may be associated with the order coming into his/her country. We can't track and charge for these since every country is different. Thanks for your understanding!
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Dave
Jun 16, 2017
Great products
Great products. The shipping was a little slow.
Response from Ben's CycleJun 19, 2017
Hi Dave, Sorry about the delay. Let us know how we can improve for the future. Was it us or the USPS that was the problem. Thanks, Ben's Cycle
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Customer
Jun 6, 2017
Initially the products I was looking …
Initially the products I was looking for were out of stock; however, all else was a pleasurable experience.
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Dave M.
Feb 19, 2017
Great service and delivery
Bought a demo Specialized Elite from Ben's that had to be shipped across country. Shipped the next day and arrived safe and sound. Gotta love free? shipping. Courteous on the phone. I think Ben could squeeze blood from a penny and paid a little more than bike bluebook. 30 day return policy was piece of mind. One small scratch on the frame, otherwise perfect. Thanks Ben.
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Customer
Jan 15, 2017
Haven't gotten it
I still haven't recieved my item but am being asked for a review. Here it is.
Response from Ben's CycleJan 16, 2017
Hi, Thanks for the feedback. Sorry for the delay in delivery. It looks like there was some severe weather that delayed your delivery. Tracking says it is due to be delivered today.
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Kasha H.
Jan 5, 2017
Quality
Quality service as ever, I always use them for my cycling equipment and I've never had a problem, a faulty product or a late delivery.
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