SSmith
great first-time experience.
Great price on a pretty hard to find item, free shipping because it was my first order with them. Item got here super fast and well packed against the perils of USPS. Awesome deal! I'll be back!
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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SSmith
Great price on a pretty hard to find item, free shipping because it was my first order with them. Item got here super fast and well packed against the perils of USPS. Awesome deal! I'll be back!
John Cox, W.
I ordered a small, inexpensive bike accessory - my order was treated with the kind of speed and delivery that you'd expect of a high-dollar purchase! Great service - thanks.
L.J. P.
I've bought several items from Ben's Cycle, and will continue to do so for the foreseeable future. I bought a custom wheelset and they're handbuilt to perfection, and at prices that my local bike store cannot or would not compete with. Ben's has a ton of available parts, a great site for finding the right parts, and real human beings that answer the phone and help you through any questions or issues.
TRANsformers
There is a wide selection of products where you can almost find anything or similar enough to your liking. Easy to navigate interface and easy to check out.
ExRacer
I called one afternoon for verification that a hard to find component was in stock as stated on the site. It was confirmed. I placed the order that afternoon and 2 working days later my order arrived. I was impressed because I had been after that component without luck and came across Ben's Cycle. That made my week!
Sammy S.
Not only great with the purchase, but great support after the purchase. I emailed several time with questions on my pump head, they responded each time and answered my questions fully.
Rex B.
I have searched the web everywhere google could over me, to find a "Nitto" lamp holder. For months and months, I have been looking, ever since I purchased my new "Surly, Straggler" bike. Now I have finally found the finest Lamp holder / space bar that I have ever seen. The mirror selection has also been the best I've found. Thank You Ben's Cycles !!!
Customer
The product I needed was in stock and available at a reasonable price. Shipped promptly, and arrived when expected. Great experience.