Boston B.
A trusted resource.
I have dealt with Ben's ONLY online. Excepting one product, which was resolved quickly, simply and with great good humor. Whatever I might need next I'll check with Ben's first.
Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing763 approved reviews, newest moderated first
Boston B.
I have dealt with Ben's ONLY online. Excepting one product, which was resolved quickly, simply and with great good humor. Whatever I might need next I'll check with Ben's first.
Justin D.
Ben's cycle is the best in every way. Speed of shipping, quality of product, and goodness of vibes!
David A.
Bought Nitto handlebars and a pair of Fyxation pedal straps. Items came as described and shipping was super fast. Great shopping experience!
Customer
Ultra fast! And super appreciated!
Dorothy L.
I was very impressed with the speed that you all have in sending out orders. It was very fast and I really appreciated it as it was needed in time for our Son's Birthday! Thank You so much in being so fast!!! If I ever need anything again, I would make sure that I would order from you all!!!
Greg
online purchase of bicycle components -ok prices and prompt service - 1 day for processing and free 2 day delivery! Very efficient - I would purchase again.
gabriel A.
before purchasing this chain i contacted the seller to find out if the chain was removable with a flat screwdriver and i was assured by the seller that it was the case. (seller specified a "small" screwdriver). Unfortunately it is not the case, it has a "magic link". it is not that terrible but it is not the chain i ordered.
Response from Ben's CycleJan 14, 2015
We are so embarrassed by the misinformation we gave you. We really want to make this right.
Jason A.
took longer than expected for order to ship. i called and they got it out express that day at no cost. was over holidays so probably played a big part in it. i would order from them again and hope to get to stop into store when we are in Wisconsin in may.
Response from Ben's CycleJan 13, 2015
Hi Jason, Really sorry about the delay with your order. We do strive to get orders out asap. Hope we can make it up to you.