benisouk.comReviews of benisouk.com

Super service, super products!

BUYER BEWARE My $1700 CAD rug arrived with a hole in it. This was NOT detailed on the website that the product was damaged. I have contacted the business via email, phone, and social media multiple times and to no avail has anyone provided me the information for return. Each time someone speak to me they assure me my return is being looked into then I never hear back. Tomorrow is the 14th day AKA the last day I can return within their “policy”. I have requested a chargeback on my credit card and will encourage Mastercard to open a serious investigation into this company’s fraudulent policy and promises.

11 days and still no refund 1700 pounds Although it was completely their fault my return was held at customs, I said I'd pay off the fees. Only they can do that however as there is no way to contact Moroccan customs. They said they would do it 11 days ago and return me the difference. I returned the run within the 14 days as is their policy - it is not my fault it took longer to get there. I'll be pursuing legal action of course as it's an extraordinary amount of money and they have the rugs. There are many places to get rugs - for the amount of surcharge they put on their rugs you could travel to morocco from most places in Europe, buy one, stay the night, and still pay less money.

Very happy with the rug - exactly as advertised. We had some UPS issues with the shipment but Benisouk kindly reached out to see if there was anything they could do to assist. Would highly recommend and look forward to ordering another!

It was so easy to order and it arrived super fast! And I absolutely love the rug, the feel of it and how it elevates the look of my living room! Beautiful!

The rug is just beautiful. I thought long and hard about what to put in the grandchildren's bedroom and it has become a much cosier space. The grandchildren gave it a thumbs up!

The rug is beautiful and the shipping took almost no time at all given I’m based in Australia. I received timely, un-prompted updates on the status of my rug so I never needed to guess where the production was up to. I will say that the colours in the rug design deviated much more than I was expecting from what was advertised. The colour of the pink in my rug was much, much darker and there was supposed to be other shades of pink but this isn’t the case with my rug. I understand this is because the rug is hand-woven and hand-died which is great, but I wish I was prepared for just how different the product would be.

Very quick and smooth purchase.