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beneplace.com (beneplace.com) has 326 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Website
beneplace.com
Category
Activities & Tours
Location
Orlando, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I was not able to book my first hotel choice, I received many error messages from payment issues to cart issues. When I chose another hotel, I was able to complete my order.
Response from beneplace.comMay 18, 2026
We’re sorry to hear you experienced issues while trying to book your preferred hotel and understand how frustrating those errors can be.
If you’re still looking for assistance, please don’t hesitate to give us a call—our team would be happy to help complete your booking and ensure everything goes through smoothly.
We appreciate your patience and the opportunity to assist you.
TL
Terry L.
This was the very worst experience…Bait And Switch!!!
This was the worst experience I've had using this Beneplace service. For a company that (their words) is "Committed to your satisfaction and to deliver the best Customer Experience possible", this was anything but that.
Hotel Details
31 Street Broadway Hotel
38 West 31st Street, New York, NY 10001. The Hotel Advertised a decent nightly rate and an acceptable total of $326 for a 4-night stay. When I submitted my payment details and received the purchase summary, I was shocked to see a hidden additional charge of $700+ in taxes! When I tried to cancel the order, I wasn't allowed because the Fine Print for Cancellation said I should have canceled it by 3:34 PM the previous DAY! The Beneplace customer service person, Riley, was not very helpful, other than saying she would try to work with the partner Hotel to cancel my Reservation. I did not feel I was being heard or advocated for by Beneplace. Definitely, this was a Beneplace "Bait And Switch" Hotel Scam!!! P.S. When I tried speaking wth the front desk person of this hotel (516-7708751), it was even worse. There was no evidence of understanding or a focus on Customer Satisfaction or on how we can make this right from the Hotel. I have never met with such arrogance.
Response from beneplace.comMay 18, 2026
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
We would like to clarify that all taxes and fees are displayed prior to completing your purchase for full transparency. Hotel pricing, including taxes, is set by the property and can vary based on location, timing, and local regulations. Additionally, availability can change quickly, and cancellation policies are provided at the time of booking.
That said, we truly want to help. Please contact us directly so we can review your reservation with the supplier and see if any exception or refund may be possible. Our team is here to assist and advocate on your behalf where we can.
PH
Paulette H.
The booking is easy and the prices are great
The booking is easy and the prices have always fit my budget. I always find good deals for travel.
Response from beneplace.comMay 11, 2026
We appreciate the kind feedback. Thank you so much and enjoy.
BR
Brenda
I purchased tickets and it did not tell…
I purchased tickets and it did not tell me I had to download a baseball app and I could not download it and so I can not access the tickets awful awful awful
Response from beneplace.comMay 4, 2026
We’re sorry for the frustration. Tickets for MLB events are delivered and accessed through the MLB Ballpark app, which is required to view and use mobile tickets. If your phone is unable to download the app, we recommend contacting MLB directly for assistance, as they manage app access and ticket delivery.
You’re also welcome to call us and provide your order number so we can review the purchase and see what assistance may be available from our side.
JC
Juan C.
Fast and easy!
Fast and easy!
Response from beneplace.comApr 20, 2026
We appreciate the awesome feedback. Thank you and enjoy.
RI
Richard
Payment Authentication Code had issues (for us)
Adequate online application. Satisfactory transaction.
We entered payment details & completed a transaction. Then the application issued an identity verification code to authentic the credit card, & it was never delivered.
After 15 minutes, the transaction timed out, and was voided.
We had to recreate the transaction.
Response from beneplace.comApr 20, 2026
Thank you for sharing your feedback. We’re sorry to hear about the inconvenience you experienced during checkout.
We understand that after entering your payment details and completing the transaction, an identity verification code was requested but never received, which ultimately caused the session to time out and void the transaction. We recognize how frustrating it can be to have to recreate a transaction after that, and we appreciate your patience in completing your purchase.
Your comments are valuable, and we’ll be sure to share this feedback with the appropriate team as we continue working to improve the checkout experience.
Thank you again for taking the time to let us know.
SE
Selina E.
Love how convenient this was
Love how convenient this was
Response from beneplace.comApr 16, 2026
Thank you so much for your feedback. Enjoy all the great deals.
HT
Henry T.
They are absolutely horrible
They are absolutely horrible. I would not recommend them to anyone. I didn't receive a rental. They would not refund my money. I ended up spending $400.00 . On another car. They said at the last minute. Right before handing the keys to the rental. That my credit wasn't good enough. I gave them $186.00 . And then spent $400.00 dollars on another car. So I lost $400.00 dealing with them. Please don't go through what I went through. Horrible. I traveled for Arizona to New York. To see my sister whom had just had a stroke. They almost gave me a stroke also. Horrible Ace rental their partner.
Response from beneplace.comApr 16, 2026
We’re truly sorry to hear about your experience, and we understand how upsetting and stressful this situation must have been—especially while traveling under such difficult personal circumstances. That is certainly not the experience we want for any guest.
To provide some clarity, car rental companies make the final determination at the rental counter regarding credit qualifications and payment requirements. While the reservation itself was valid, the rental location ultimately declined to release the vehicle due to a credit-related requirement, which is outlined in their rental terms and enforced directly by the rental provider at pickup.
We completely understand how frustrating it is to learn this at the counter, and we’re sorry for the inconvenience and added expense this caused, including having to secure alternate transportation. We also recognize how distressing this must have felt given the reason for your trip, and we truly empathize with that.
We take feedback like yours seriously and will be sharing your comments with our rental partner for review. If you’d be open to it, we encourage you to contact our customer support team directly with your reservation details so we can review what options, if any, may still be available on our end and ensure your concerns are fully documented.
