beneplace.comReviews of beneplace.com

I was used to make a vehicle disappear. I reserved a sedan and got a 4WD Jeep Compass that wreaked of marijuana. The receptionist at the Hertz desk at Chico's airport was sympathetic; she claimed that it happens a lot.

they showed prices saying "taxes included" but charged extra under taxes after i clicked submit payment i booked on 15 feb, 2026 but they said cancellations after 14 feb, 2026 will have 100% cancellation fee Order No: 122230653 I’m perfectly fine to cancel this reservation since even the email from Beneplace has 2 different subtotal amounts and it’s really frustrating. Update (3/24/26) : I have provided the order number, emailed Beneplace and contacted customer care. Still no support received, this is the worst customer experience I have ever received. Not at all recommended!

It took 3 days to finally book the room, and it kept changing the rate every time I tried to book the room. I even called the customer service number, and they sent me a link to book the room and that didn't even work. After being on the phone with them for 45 minutes and them sending me multiple links I still could book the room, and they couldn't give me a reason why it was working. The said they would call back once the site was working again but I never received a call from them to let me know the site was working. Finally on the fourth day I was able to book the room, and it was $50 more from the first time I tried to book the room. Overall, this was the worst site that I've ever used to book a hotel.

The system showed one price to pay now and one price to pay later. I selected the lower price to pay now, only to be charged more anyway. Shady practices.

I have used this now 3 times and every time has been wonderful. Easy to purchase, no hassle when redeeming purchases, easy to cancel when necessary.

They sold me a lift ticket to Palisades that did not work despite working with the Palisades staff for 15 mins. They refused to refund it, saying all sales are final. You can’t sell a defective ticket and say all sales are final, that’s called a scam. Kristin Tacuel wrote a curt email and closed the ticket without allowing a response. Terrible service, and truly a scam.

Worst travel agent ever experience. Booked my flight with them and got a reschedule notification days before travel. The Beneplace team went out of their way NOT TO HELP. The lines took forever to be picked up and when they did, you encountered the rudest disinterested customer service agents out there. One went on coughing in my ear for minutes and when done she proceeded to speak Hindu to me and pretended not to hear me and just hang up. I needed to rebook my flight and their response was “go look for an alternative yourself and we can see if we will rebook it!!!!!” What is that!!! Why are you an agent then in the first place!!! I eventually never got help and I had to find alternatives on my own. They NEVER responded to emails but when requesting for a new booking they are quick to respond and take your money!!! Epitome of fraudsters!!! If you want to pay for stress and useless service, you are right at home. Would not recommend this company . order number 1023271783

I had to attempt four times before I could get my Universal tickets for my family. The Visa credit card through my citi bank would not be accepted and had to use another card. I have a high limit on the citi card and would like the rewards I could have received had it been accepted. This was a completely frustrating process to save 60.00.