Darcie
Frustrating process
I needed to cancel, website could not find my order number. I had to call and was on hold for 20 minutes. When an agent finally was on call I was asked many questions including why I wanted to cancel (found better price). Then, I was put on hold again to confirm cancellation. I asked a confirmation email for my cancellation. I was put on hold again to confirm email. I will not put myself through this again.
Response from beneplace.comJun 17, 2026
We’re sorry to hear about your experience and understand how frustrating this must have been. Not being able to locate your order online, followed by long hold times and multiple holds during the cancellation process, is certainly not the level of service we aim to provide. We also recognize how inconvenient it is to repeatedly confirm details and request a cancellation confirmation. We’d like to take a closer look at what happened and ensure everything was handled correctly, including confirming your cancellation and that you received the appropriate confirmation. Please provide us with your order number so we can review this for you, or call us directly and we’ll be happy to assist further. Your feedback is important, and we truly appreciate you bringing this to our attention.