beneplace.comReviews of beneplace.com

I enter my Virtual Credit Card and the amount was charger to my Bank Account, but the page said was not paid received, that's very bad, i use my phisical credit card and the pay was good, but 2 chargers into my account, i hope you don't charge twice

I tried reserving a room for a final cost of $161. When I submitted payment it said I had a price discrepancy and I had to start over. Went back and the total room price changed to $151. Placed the final order and git charged $167. Don't trust this site.

The system showed one price to pay now and one price to pay later. I selected the lower price to pay now, only to be charged more anyway. Shady practices.

My Sam's Club membership expired on Dec *8, 2025. And I didn't renew it. I reapplied to Beneplace for a new membership, but it didn't take.

Checkout timer(s) timing out and requiring you to edit your cart or redo your payment are beyond frustrating - especially when you're having to apply for a BNPL, credit, or simply trying to find, look up, or compare any information during check out process to make sure you didn't make any mistakes when you're planning a trip. To make matters worse, I also got some system error regarding a supposed booking mismatch/price discrepancy that required me to empty the cart, re-add everything and attempt to check out again. The item was the exact same item and was entered with the exact same details. I know because I took screenshots and reviewed them to be sure. The pricing was good and it wasn't too challenging to get them added to the cart but the entire checkout process was actually just infuriatingly atrocious. Just trying to checkout and pay for everything absolutely tanked an otherwise 4/5 experience.

The Busch Garden Williamsburg tickets state that they come with a bonus $10 "Includes Free $10 In Park Voucher" and it does not list an expiration date anywhere for this $10. The tickets very clearly state they expire 1 year from the purchase date. This lead me to believe the $10 free park vouchers that we planned to use for food in the park would also expire in 1 year from the date of purchase so I feel like I was cheated $30 from the three tickets as now that I have the email the "Includes Free $10 In Park Voucher" expire in less than 2 weeks - Nov 15 2025. If they were going to expire in less than 6 months that should be clearly stated on the page -- you are misleading customers thinking they are buying one thing but getting another! Buying the tickets went smoothly and the email came in less than 1 hour so I'm thankful for that process went well so I quickly learned I had been cheated and ripped off. **UPDATE to reply to your reply asking for the order number so you could look into this more- This was for Order No: 107541243. ** **UPDATE #2 ** So now that you say the 3rd party has updated things so they do not expire for a while what are you going to do for the people that ordered their tickets or passes already and the $10 clearly lists the Nov 2025 date that it expires? Also, when will each of the $10 to Busch Gardens that can be used on food or merchandise expire as your reply provides little concrete, helpful information and still does not seem to honor what the website stated at the time the item was ordered. I just have asked you honor what I had screenshots of that I was sold that was not the same thing you emailed / provided. So how will you get me $10 x 3 ($30 since I bought three tickets) to Busch Gardens that are honored the same length of time as the tickets? You have my order number so can look me up.

I went through their website and placed my order for lowest deck tickets. My order confirmation had moved my seats to the top deck in the corner. When i tried to ask for an explanation, the first rep was useless, the second one said I'd get a result in 72 hours. The response was late and claimed i got what i ordered. Word of caution, TAKE A SCREENSHOT AND WATCH THEM CAREFULLY SO YOU DONT GET SCREWED TOO. I paid a premium price for horrible seats. Their response is consistently that this is what I paid for - BULLSH!T

Beneplace is great when it comes to booking hotels, but when it comes to purchasing shows and sporting events they are the absolute worst!! Recently, I purchased San Francisco Giants tickets and A Beautiful Noise show ticket, Not only did I call Three times because I didn't receive any confirmation and or tickets for over 18 hours. A representative told me I would be refunded because they couldn't tell me where the tickets were and the game was almost sold out. After that, I purchased new tickets. Then an hour later Beneplace sent me their tickets and refused to refund me. Never experienced more incompetence.