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beneplace.com (beneplace.com) has 326 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Website
beneplace.com
Category
Activities & Tours
Location
Orlando, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The taxes were not shown until after payment, so I assumed it was already included. Not good.
Response from beneplace.comOct 19, 2026
We apologize for any confusion regarding the pricing displayed during booking.
All applicable taxes and fees are displayed during the checkout process before the purchase is completed. We understand that, based on how the pricing was presented, you believed the displayed rate already included taxes and that the final total came as a surprise. We appreciate this feedback and will share your concerns regarding pricing transparency with the appropriate team for review.
Thank you for bringing this to our attention, and we apologize for any frustration this may have caused.
SI
Sameh I.
take for ever to get the voucher and…
take for ever to get the voucher and looks like not working with all the ordere
Response from beneplace.comOct 5, 2026
We apologize for the inconvenience. A manager attempted to contact you regarding your concern. Please call him back, or contact our customer service team, so we can review the gift card purchase and determine what may be causing the issue.
CU
customer
Used Beneplace for a rental car company…
Used Beneplace for a rental car company in Florida. Ended up canceling the service. Reached out to Beneplace to notify of the cancelation and they are refusing to cancel. Now I'm paying for a service I never received. I also emailed documents of the cancelation and Beneplace is still refusing to refund me my money in the amount of $300.00. I've will benn going back and forthnwith this companynfor over a month. Nown I'll end up getting a lawyer and suing for services I never received. I will never use this discount company again.
Response from beneplace.comSep 25, 2026
Thank you for sharing your feedback. We are sorry to hear about your experience. As a third-party booking platform, rental car reservations are subject to the supplier's terms and conditions at the time of booking. For non-refundable reservations, any refund approval must come directly from the rental supplier, and refund requests may be denied if the booking terms have been violated or if the reservation does not qualify under the supplier's policy.
We understand your frustration and appreciate that you provided documentation regarding the cancellation. While we advocate on our customers' behalf, we are required to follow the supplier's final determination regarding refund eligibility. Please provide an order number and we will see what all can be done.
MC
Mary C.
Something wrong with database
Something wrong with database. Tried to book a hotel (Juniper in Cupertino, CA) and it kept saying that the room is no longer available. Happened 3 times.
Response from beneplace.comSep 25, 2026
Thank you for your feedback. We’re sorry to hear you experienced issues while attempting to book your hotel stay. Hotel availability is provided in real time by our suppliers, and in some cases a room may sell out or become unavailable during the booking process before the reservation can be completed. We understand how frustrating it can be to encounter the same issue multiple times and appreciate you bringing it to our attention. Your feedback helps us identify areas where we can improve the booking experience for our customers.
RA
Regina Arms G.
This site stated one price but ended up…
This site stated one price but ended up charging me $58.83 more, when I checked out. It would have been cheaper, if I had booked directly through the hotel website. What a rip-off!
Response from beneplace.comSep 4, 2026
We apologize for any confusion regarding the pricing. Taxes and fees are displayed during the checkout process before a purchase is completed, and applicable taxes are collected as required by law.
We would be happy to review your concerns regarding the total amount charged. Please provide your order number so we can investigate the reservation details and verify the pricing that was presented during booking.
We appreciate your feedback and look forward to assisting you further.
EH
Eric H.
It was terrible
It was terrible. It denied my transaction 4 times without telling me why. I tried Google Pay with 2 different credit cards, as well as trying the same 2 cards directly. The FAQ says that if payment is declined, it's probably a problem with your card, so double-check your entries, and if it still isn't working, contact YOUR bank! Nothing was wrong with my cards, or EITHER bank.
On my 5th attempt, I tried a different email address, and that made my purchase successful. Unfortunately, I was not using the credit card that I wanted to.
The web site gives you NO WAY to even CHECK your personal information (eg phone, email), let alone change it! The closest they come is in the FAQ - if you want to update the email on your order, you have to use their Contact Us page.
If the order page is going to report a payment processing error, it should tell you that it didn't like your email... not make you guess and try different payment methods
Response from beneplace.comAug 24, 2026
Thank you for sharing your feedback. We're very sorry to hear about the difficulties you experienced while placing your order.
We understand how frustrating it must have been to have your transaction declined multiple times without receiving a clear explanation. Based on your description, it appears the issue may not have been related to your payment methods, especially since multiple cards and banks were involved and the purchase was ultimately successful when using a different email address.
We encourage you to contact our customer service team so we can review the details of your experience and investigate further. We also recommend checking your account and billing information to ensure all details are current and accurate.
Your feedback regarding the error messaging is valuable. We agree that if an issue is related to account information, such as an email address, the system should provide a clearer explanation rather than a generic payment error. We will share your comments with the appropriate team for review as we continue working to improve the checkout experience.
We appreciate you taking the time to provide this detailed feedback and apologize for the inconvenience you encountered.
MA
Mahsa
Do NOT book - it’s a scam
If I could give 0, I’d give 0 stars. We had received confirmation for our two room bookings that we paid for. When we arrived at the hotel, no booking could be found.
And no refunds have so far been given. We’ve lost over $400 -
Do NOT use.
Response from beneplace.comAug 24, 2026
Thank you for sharing your feedback. We sincerely apologize for the experience you described.
We would like the opportunity to investigate this matter; however, we are unable to locate your reservation based on the information provided in your review. Please contact our customer service team and provide your order number, the email address used for the booking, and any additional details regarding your stay.
We understand how frustrating it must have been to arrive at the hotel and be informed that your reservation could not be located, especially after receiving confirmation of your bookings. If a refund is still outstanding, we would like to review the status of your case and determine what options may be available.
MK
Mahtab K.
It is all a SCAM
It is all a SCAM.
I booked 2 rooms for 2 nights in New Orleans. Paid in full and received a confirmation email with the receipt and room descriptions.
When my family arrived at the hotel, they state they have not received any order from BenePlace!
I was on a call with BenePlace for 59 minutes in 101 degrees heat. NOTHING was done to resolve the issue.
We did not have hotel rooms.
My money is gone.
This fake company is not responding to any of my messages now.
Do NOT use them.
Response from beneplace.comAug 24, 2026
We investigated this matter with the hotel, and they advised that their system only showed one reservation. The hotel acknowledged that there were issues on their back-office side and apologized for the confusion.
As a resolution, we were able to provide the customer with a full refund. We sincerely apologize for the inconvenience this situation caused and appreciate the customer's patience while we worked to resolve the matter.
