beneplace.comReviews of beneplace.com

Response from beneplace.comJul 27, 2026

We apologize for the frustration this situation has caused. Please note that the rental terms, travel restrictions, cancellation policies, and any applicable fees are disclosed during the booking process and should be reviewed before completing a purchase. We understand it can be disappointing to discover a restriction after booking, especially when your travel plans do not align with the rental terms. If you believe the cancellation fee was applied in error, please provide your order number or give us a call so we can review the reservation details. As a third-party provider, we may need to work with the rental supplier to determine whether any exceptions are available. We appreciate your feedback and would welcome the opportunity to review your booking and assist further.

Response from beneplace.comJul 27, 2026

We apologize for the frustration and inconvenience you've experienced. Please provide us with your order number or give us a call so we can review your purchase. Regarding the Dining Dollars offer, the vouchers are provided as a promotional incentive through DiningDollars.com. If you are having trouble accessing or redeeming the offer, we can help point you in the right direction once we review your order details. We also understand your concern about not receiving your water park tickets. Ticket delivery times can vary depending on the attraction and supplier. Please check your spam or junk folder as well. If you still have not received the tickets, contact us with your order number and we will investigate the status of your order. We appreciate the opportunity to assist and look forward to resolving this for you.

Response from beneplace.comJul 27, 2026

We sincerely apologize for the experience you had and understand how frustrating and stressful this situation must have been, especially during such a busy event as San Diego Comic Con. A manager is currently investigating this matter with both the hotel and the supplier to determine exactly what happened with the reservation. We understand your concern that the hotel could not locate a valid reservation upon arrival and that you spent several hours attempting to resolve the issue while room availability and rates continued to change. We have also requested documentation for any additional out-of-pocket expenses incurred as a result of this issue. If you had to secure alternate accommodations or pay additional fees, please provide copies of your receipts so they can be reviewed as part of our investigation. We appreciate your patience while this review is underway. Our goal is to fully understand what occurred and determine what options may be available. We sincerely regret the inconvenience this has caused and the impact it had on your trip.

Response from beneplace.comJul 20, 2026

Thank you for bringing this to our attention. We apologize for the frustration you experienced. Please provide us with your order number so we can review the purchase and work with our partner regarding the promotional offer. If you were unable to redeem the 4 months of SiriusXM because the SiriusXM website would not accept your payment information, we would like the opportunity to investigate further and determine whether there were any issues with the offer redemption process. Once we receive your order details, we can review the matter with the appropriate partner and see what options may be available. Thank you, and we look forward to assisting you further.

Response from beneplace.comJul 17, 2026

We sincerely apologize for the frustration you experienced throughout this process. After further review, our Social Media Management team personally worked on this matter and was able to resolve the issue. As a courtesy, the refund has now been processed. We understand that the experience did not meet your expectations, particularly regarding the communication and time required to reach a resolution. Your feedback is appreciated and will be shared with the appropriate teams as we continue working to improve our service. Thank you for bringing this matter to our attention, and we appreciate the opportunity to make things right.

Response from beneplace.comJul 10, 2026

We apologize for the experience you've had. Please call us or provide your order number, and a manager will personally review this matter. We understand how frustrating it must have been to encounter payment issues at check-in not once, but twice. We are especially sorry to hear that the second incident occurred following your surgery, when the last thing you should have had to worry about was resolving a hotel payment problem. We also understand the inconvenience of having to pay out of pocket to quickly obtain your room. Once we receive your order information, we will investigate the declined payment issue and review the status of your refund request. We appreciate the opportunity to look into this matter further and work toward a resolution.

Response from beneplace.comJun 30, 2026

We sincerely apologize for the frustration this experience has caused. We understand how disappointing it must be to purchase a gift card and then encounter issues redeeming it, especially after multiple attempts to resolve the matter. We would like the opportunity to review your case in greater detail. Please provide your order number or contact our Customer Service team directly so we can investigate the issue, review the communication with the provider, and determine what options may be available. We appreciate your patience and would like the chance to look further into this matter on your behalf.

Response from beneplace.comJun 17, 2026

We’re sorry to hear about your experience and understand why this would be frustrating. Pricing and availability can change in real time as rooms sell quickly, which can sometimes result in discrepancies during the booking process. However, we recognize that seeing multiple different totals—and ultimately being charged a higher amount than expected—can feel unclear and lead to a loss of trust. We’d like the opportunity to review your transaction and confirm exactly what occurred. Please call us directly so we can investigate this further, or provide your order number and we’ll take a closer look right away and assist in resolving the issue.