Linda M.
I rented a car through them but they will not help me get a refund
I rented a car through them. The car company canceled the car and said that I would have to get my money back from Beneplace. I called Beneplace and they told me they sent the money on. I don't know where the money is but it is not with me. Beneplace refused to help me. They sent me an email saying why they could not refund was due to my card being declined. It was not. I have the charge on my statement which I am going to refute. They refused to even listen to what I said to get the full story. They basically said that I was on my own and indicated that I use cards that are declined.
Response from beneplace.comJan 30, 2023
We apologize if the guest was promised a refund and did not get one. We will gladly escalate this matter to the partner if needed. We tried to locate a rental car order for this guest and were unable to find one. Please provide us with the order number and we will gladly look into this matter. Thank you.